Dispatch and Customs Coordinator

COMPANY DESCRIPTION:

LiftWerx is a specialized wind energy contractor which performs large corrective repairs, mainly using crane-less technology. LiftWerx offers both specialized equipment and experienced personnel to perform corrective repairs on a wide variety of wind turbines. The majority of lifting services are performed using up-tower crane technology, which avoids the high cost and disruption of utilizing large conventional cranes on the ground.

We invite you to join LiftWerx, where we are focused on raising the bar.

JOB TITLE: Dispatcher & Customs Coordinator

LOCATION:

This is an on-site position, based out of our Cambridge, ON office.

HOURS OF WORK:

Monday – Friday – 40 hours a week.

Occasional after-hours availability to support cross-border shipments and driver rotation transitions.

JOB DESCRIPTION (BRIEF SUMMARY):

Reporting to the Logistics Specialist, the Dispatch & Customs Coordinator is responsible for dispatching company-owned tractors and trailers, managing driver rotations, and ensuring all cross-border shipments comply with customs and regulatory requirements. Primary focus is Canada–U.S. shipments, with occasional Europe-to-Canada imports. The role includes tracking and managing Temporary Importation under Bond (TIB) shipments, ensuring proper closure within one year. This position works closely with Project Managers to plan driver assignments after scheduled home rotations.

RESPONSIBILITIES:

- Schedules and dispatch tractors and trailers for domestic and cross-border operations.

- Manages 21-day on / 7-day off driver rotations and coordinate assignments with Project Managers.

- Coordinates directly with customs brokers and internal operations to ensure timely clearance of company-owned equipment through CBSA and CBP, acting as shipper of record.

- Tracks and closes TIB shipments within required timelines.

- Prepares and manages ACE, ACI, PARS, and PAPS filings; maintain accurate records.

- Coordinates customs for Europe-to-Canada imports, ensuring proper documentation and clearance.

- Provides regular updates to Project Managers and stakeholders; supports audits and compliance reviews.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE/SKILLS:

Education

- Minimum high school diploma or equivalent is required; post-secondary in logistics or supply chain is preferred.

Experience

- Minimum two years of experience in tractor/trailer dispatching is required.

- Experience with Europe-to-Canada imports is preferred.

- Ability to manage TIB shipments and bonded imports is preferred.

- Project-based operations experience is preferred.

Knowledge/Skills

- Knowledge of Canada–U.S. customs processes (CBSA/CBP, ACE, ACI, PARS, PAPS) is required.

- Proficiency with dispatch/TMS software and Microsoft Office is required.

- Strong planning, coordination, and multitasking abilities.

- Excellent communication and stakeholder management skills.

- High attention to detail, particularly for customs and TIB compliance.

- Ability to solve problems and make decisions under pressure.

WHAT WE CAN OFFER YOU:

- Competitive salary and vacation

- Medical and dental benefits from day one

- Additional $500 healthcare spending account

- Short-term disability

- Paid sick days

- Employee & family assistance program

- RRSP matching program

- Annual bonus, long-term incentive programs and long-term bonuses

- Company branded clothing allowance

Salary: $55,000-$70,000 CAD

Use of AI: Please note that AI is not used for screening, assessing or selecting candidates.

Vacancy Status: The job advertised above is an existing vacancy. There is currently 1 vacancy.

The use of Personal Protective Equipment (PPE) is a condition of employment for this role. Due to the nature of the work and in accordance with workplace safety standards, all team members must wear appropriate PPE while performing applicable job duties.

HOW TO APPLY:

Please submit your resume and cover letter to resumes@liftwerx.com and you could be the next addition to our growing team!

Job Type: Full-time

Pay: $55,000.00-$70,000.00 per year

Benefits:

- Dental care

- Extended health care

- Life insurance

- Paid time off

- RRSP match

- Vision care

Work Location: In person