Director, HR Operations & Systems

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Director, HR Operations & Systems

Status: 18 Month Contract

Reports to: Vice President, Human Resources

Location: Markham, ON

Compensation: $150,000 - $190,000

Summary:

Enercare is seeking a strategic, hands-on HR leader to oversee HR Operations and HRIS for an 18-month contract. Reporting to the Vice President, Human Resources, this role is accountable for delivering operational excellence, scalable systems, and a best-in-class employee and manager experience across the organization. The Director will lead enterprise HR operations, compliance, and the evolution of our Dayforce platform in close partnership with IT, Finance, and business leaders.

Responsibilities

HR Operations Leadership

- Lead, develop, and oversee a team of six HR professionals, including two direct reports, fostering accountability, service excellence, and continuous improvement.

- Act as a trusted operational partner to HR leadership and business stakeholders, aligning HR service delivery with organizational priorities.

- Elevate the employee and manager experience by simplifying, automating, and standardizing HR administrative processes.

- Strengthen knowledge management by overseeing the development of HR training resources, documentation, and self-service tools.

- Collaborate closely with Finance, Accounting, IT, Internal Communications, HR team members, and senior leaders to deliver integrated HR solutions.

- Support payroll administration.

HRIS & Digital Enablement (Dayforce)

- Provide strategic and operational oversight of the Dayforce HRIS, ensuring system stability, data integrity, reporting accuracy, and high user adoption.

- Own the HRIS roadmap to unlock the capacities in Dayforce including enhancements to reporting, mobile functionality, self-service, and single sign-on (SSO).Lead HRIS planning, system upgrades, and integrations in partnership with IT and external providers.Leverage HR data and analytics to support workforce planning, operational insights, and executive decision-making.Increase employee and manager self-service adoption by maximizing HRIS capabilities and improving user experience.

Compliance, Governance & Risk

- Ensure compliance with internal controls and legislative requirements, including SOX, data privacy, security, and employment legislation.

- Lead annual compliance, policy and attestation initiatives

- Lead governance frameworks for HR operations and systems, ensuring consistency, audit readiness, and risk mitigation.

- Drive effective change management and communications for major HR operational or system transformations.

- Stay current on external trends, best practices, and regulatory developments, providing guidance to HR leadership as needed.

Qualifications

- Bachelor’s degree in Human Resources or a related field.10+ years of progressive HR experience, including demonstrated leadership in HR operations and HR systems.

- Demonstrated experience overseeing HRIS platforms, payroll, benefits administration, and end-to-end HR process design.

- Strong Dayforce expertise preferred.

- Solid knowledge of Canadian employment legislation and HR compliance requirements.

- Experience in a unionized environment considered an asset.

- Professional HR designation (CHRP, CHRL, SHRM-SCP, SPHR) preferred.

- Enterprise HR operations and service delivery leadership

- HRIS strategy, data governance, and analytics

- Process optimization and change leadership

- Regulatory compliance and risk management

- Strong stakeholder partnership and executive communication

- Customer-focused mindset with high attention to detail

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.