Director, Customer Retention

Director, Customer Retention

Location:King Of Prussia, PA, US, 19406

Workplace Environment: Hybrid

Company: AmeriGas Propane, Inc.

Requistion Number: 26244

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Position Summary:

The Director, Customer Retention is responsible for retaining our current customers and generating margin growth. Primary responsibilities include setting and executing a customer retention plan, optimizing margins by customer segment, developing metrics to measure success, improving the customer experience, and managing a sales team to execute the business plan. This individual will serve in a leadership role within the Sales & Marketing team and will lead our customer retention efforts with an emphasis on optimizing margins and enhancing the customer experience for our commercial and industrial customers.

Duties and Responsibilities:

Knowledge, Skills, and Abilities:

Education:

AmeriGas is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Nearest Major Market: Philadelphia