Director - Billing

Director - Billing

Location:King Of Prussia, PA, US, 19406 Workplace Environment: Hybrid Company: AmeriGas Propane, Inc. Workplace Environment: Hybrid

Requistion Number: 26118

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Position Summary:

This Director, Billing will serve as the Billing process owner and is responsible for ensuring precise, and timely invoice execution, as well as data-driven insights which measures our customer’s overall billing-related experience. This role will maintain and enhance policies, procedures, and implement standard processes, controls, workflows, as well as reporting tools. These efforts aim to reduce billing errors, minimize customer disputes and enhance customer satisfaction. This role will lead a cross-functional team focused on creating enhanced and scalable end-to-end solutions to metrics related to efficiency, effectiveness, and customer satisfaction. This position requires a detail-oriented leader who thrives in a fast-paced environment, has the ability to start and implement new processes from scratch, collaborates effectively across departments, and is dedicated to continuous improvement.

Essential Functions:

Data Analysis & Reporting:

Assist with defining and implementing a billing scorecard to monitor overall health of the billing process and identify opportunities to optimize. Understands industry-wide best practices and identify continuous improvement initiatives to ensure AmeriGas is maintaining customer satisfaction and achieving operational efficiencies.

Knowledge, Skills and Abilities:

Minimum Qualifications:

Work Environment:

Office Environment

Sedentary – Exerting up to 10 lbs. occasionally or negligible amounts frequently; Sitting most of the time.

Visual acuity (e.g., need to prepare and analyze data, to transcribe documents, to view a computer, to read, to inspect objects or operate machinery)

AmeriGas is an Equal Opportunity, Affirmative Action Employer and E-Verify participant. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Nearest Major Market: Philadelphia