Desktop Support Technician

Position Overview

The Desktop Support Technician is responsible for providing technical support to internal employees, maintaining and troubleshooting computer systems, and ensuring the efficient operation of all desktop hardware and software used by the company. This role involves providing hands-on support for a range of devices, including desktops, laptops, and mobile devices, and ensuring the effective use of key business software such as Sage Real Estate and Construction 300, Procore, AutoCAD, Revit, Microsoft 365, and other essential applications.

Key Responsibilities

Technical Support

Provide first-level desktop support to end users across multiple departments. Troubleshoot and resolve hardware, software, and network issues, both remotely and in-person.

System Maintenance

Assist with the setup, configuration, and ongoing maintenance of desktop and laptop computers, ensuring all systems are up-to-date and functional. Install, configure, and upgrade software, drivers, and operating systems.

Application Support

Provide support for business-critical applications such as Sage Real Estate and Construction 300, Procore, AutoCAD, Revit, and Microsoft 365. Assist employees with common issues or questions related to these programs.

Hardware and Software Management

Manage the inventory of company hardware and software, ensuring all systems are properly licensed and functional. Assist with hardware repairs, replacements, and installations as needed.

User Account Management

Assist with user account creation, password resets, and other user management tasks in Microsoft 365, ensuring smooth access to company tools and software.

Documentation

Maintain detailed records of support tickets, troubleshooting steps, and resolutions for future reference. Update the internal knowledge base with common solutions and troubleshooting procedures.

Collaboration

Work closely with the IT team to identify recurring technical issues and help implement long-term solutions to improve system performance and user satisfaction.

Security

Assist in the implementation and monitoring of IT security measures, including antivirus software, system backups, and security patches to protect company data and devices.

Required Skills & Qualifications:

Technical Knowledge

Familiarity with desktop operating systems (Windows and macOS) and a basic understanding of networking concepts (TCP/IP, DNS, DHCP).

Business Applications

Experience or willingness to learn business-critical applications like Sage Real Estate and Construction 300, Procore, AutoCAD, Revit, and Microsoft 365.

Problem-Solving Skills

Ability to quickly diagnose and resolve technical issues, both independently and as part of a team.

Communication Skills

Strong verbal and written communication skills to explain technical issues in a clear and understandable manner to non-technical users.

Customer Service

A customer-focused attitude, with the ability to remain calm under pressure and provide excellent service to end users.

Attention to Detail

Ability to maintain accurate documentation and prioritize tasks in a fast-paced work environment.

Qualifications

One year of experience (or equivalent training) on support and/or administration of Microsoft 365 at an enterprise level.

Basic knowledge of construction ERP systems and applications. Preferred knowledge/experience with Sage 300 CRE, Procore, AutoCAD, Revit.

Candidate with IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST) will be prioritized.

Why Join Hussung

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

Schedule:

Work Location: In person