Imperative Chemical Partners

Digital Support Technician

Hempstead, TX

About This Job

Imperative Chemical Partners has an immediate opening for an Information Services Technician in our Hempstead, Texas corporate headquarters. If you are interested in joining a growing company with a proven track record of success and developing your skills in IT, this is your opportunity!

SUMMARY:

The Digital Support Technician is primarily responsible for level-one technical support for the employees of Imperative Chemical Partners across all locations, from the Midland corporate office, while working independently or collaboratively on information services projects as assigned. The successful applicant will possess exceptional communication and customer service skills, a high degree of responsibility, and a strong working knowledge of troubleshooting and supporting Microsoft Windows and Apple iOS environments, as well as common computer, mobile device, and peripheral issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

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Provide responsive, courteous, and knowledgeable service to level one technical support tickets submitted to the help desk via email or telephone

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Follow through and track all support tickets until a successful conclusion is reached, escalating tickets when necessary, and documenting outcomes

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Set up or refurbish computing equipment and mobile devices, following prescribed processes.

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Perform regular and routine maintenance and monitoring for hardware and software

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Assist with training initiatives in-person and via creation of training video and documents

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Keep abreast with the latest developments in computer science and information technology

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Receive training in presentation, customer service, or business communications

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Ability to work at a distance or be on-call as needed

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Must be able to sit, stand, kneel, or crawl as necessary to service computing equipment

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Infrequent overnight travel, at the company’s expense, may be requested to visit branch locations.

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Work collaboratively or individually on an information services project as assigned by the Director of Infrastructure & Support. Examples of projects include:

o Computing and communication device inventory

o Cell phone account maintenance and audit

o Network cabling installation and repair

o Inventory of supplies and equipment

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This job description is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities, or percentage of effort that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

REQUIRED SKILLS, EDUCATION & KNOWLEDGE:

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Some college or technical training in computer science or information technology (IT)

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Previous and recent employment, volunteer service, or extracurricular participation in any field

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Ability to multi-task and work cooperatively with other

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Ability to set up and support a Windows 10 desktop/laptop environment

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Ability to set up and support an iOS mobile environment

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Experience with standard features in Microsoft Office / Office365

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Ability to troubleshoot common hardware and software issues on computers, mobile devices, and peripherals

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Ability to follow-up on and track end user tickets to completion.

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Skills in professional business communication and customer service.

PRE-EMPLOYMENT REQUIREMENTS

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Must complete and pass all required pre-employment screenings.

This description reflects management’s assignment of essential functions, it does not exclude or restrict the tasks that may be assigned or re-assigned. This job description is subject to change at any time.

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