Frederick Bros. Oil & Propane

Delivery Dispatcher

Scarborough, ME

Full-time

About This Job

Delivery Manager/Dispatcher

Frederick Bros. Oil & Propane is looking for a delivery dispatcher to dispatch propane, kerosene, #2 heating oil, and diesel trucks safely and efficiently to our customers through our southern Maine. Our Delivery dispatcher will oversee multiple drivers and must provide excellent customer service.

Key Functions:

•

Answer phone calls in a polite and efficient manner answering any fuel related questions the customer may have related to their account

•

Dispatch fuel trucks based on location, staffing, and level of urgency

•

Manage all drivers’ progress throughout their daily deliveries

•

Ensure that drivers are efficiently delivering fuel to correct addresses

•

Manually assign Will-Call customers to the most efficient driver and route

•

Adjust delivery dates and ensure customer satisfaction on any All-Out fuel deliveries

•

Follow up with all new or COD customers to ensure they are satisfied with deliveries

•

Review deliveries daily

•

Communicate safety and coordinate safety meetings with drivers

•

Report any emergencies, spills, or issues with employees, to upper management

•

Coordinate repairs with drivers and technicians

•

Review all new customer tank inspections performed by drivers or technicians

•

Work closely with our fleet manager and other departments as needed

Other Attributes:

•

Planning and scheduling skills

•

Technology and computer skills; Microsoft Office Suite

•

Strong relationships with customers

•

Strong ability to lead and communicate with employees

•

Strong understanding of delivery trucks and their abilities

•

CDL/ Hazmat is helpful, but not required

•

Some knowledge of degree days measurement is helpful, but not required

Education:

A high school diploma or equivalent is required.

Experience:

Two years of experience as a dispatcher or scheduler is preferred but not required.

Software Used:

Frederick Bros. Oil & Propane currently uses DRM Fuel Delivery Software and Digital Dispatcher. Propane accounts also may also be integrated with Tank Utility tank monitoring devices.

Work Environment:

Frederick Bros. Oil & Propane is a fast-paced work environment during our heating season, September through May. We are a family owned company with a down to earth atmosphere.

This Company Describes Its Culture as:

•

Aggressive competitive and growth-oriented

•

People-oriented supportive and fairness-focused

•

Team-oriented cooperative and collaborative

Work Remotely

•
No

Job Type: Full-time

Benefits:

•

401(k)

•

401(k) matching

•

Dental insurance

•

Employee discount

•

Health insurance

•

Paid time off

•

Professional development assistance

•

Referral program

•

Retirement plan

Schedule:

•

10 hour shift

•

8 hour shift

•

Day shift

•

Holidays

•

Monday to Friday

•

On call

•

Overtime

•

Weekends as needed

Work Location: In person