Peak Utility Services Group

Dispatcher

LocationStoughton, MA
Job TypeFull-time
Salary$72,800

About This Job


Job Title: Dispatcher

Position Summary:

The Dispatcher manages and coordinates the daily logistical operations for all deliveries to construction sites. This role oversees operational dispatch functions and ensures timely, accurate, and efficient service. The Dispatcher plays a vital role in meeting customer demands, optimizing routing efficiency, and maintaining communication across teams.

Core Values: TRAITS

Trust, Respect, Accountability, Integrity, Teamwork, and Safety.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Roles and Responsibilities:

In addition to managing daily delivery logistics, the Dispatcher also coordinates with customer service teams to ensure timely, accurate dispatch operations. This position is an integral part of the company’s operational success.


Key Responsibilities:

Schedule and dispatch fleet and crews in a safe and efficient manner while maximizing productivity

Ensure accurate communication and distribution of all delivery orders to warehouse and delivery staff
Maintain dispatch operations to meet or exceed Riley Brothers compliance targets
Manage material verification for each truck prior to delivery
Monitor and report labor costs associated with each delivery, as needed
Establish and maintain strong relationships with internal teams and external partners
Demonstrate experience working in a fast-paced environment
Communicate effectively with customers, sales, and management regarding logistical updates
Maintain professional, courteous contact before, during, and after dispatch operations
Instruct drivers in the event of logistical or customer service issues
Confirm all delivery details—including address, materials, and stocking conditions—before trucks leave the yard
Report any concerns directly to the Director of Operations
Adhere to company policies, DOT, and OSHA standards
Perform basic math calculations quickly and accurately
Be assertive and proactive when necessary
Exhibit strong written and verbal communication skills
Read maps quickly and provide directions accurately
Demonstrate professional and effective telephone communication
Adapt to changing schedules and delivery demands
Maintain strong organizational skills and a positive, solution-oriented attitude
Follow instructions with minimal supervision
Attend all required meetings related to deliveries and operations
Uphold company values in safety, compliance, and production
Perform additional duties as assigned
Utilize strong computer and data entry skills


Success Factors:

Ability to work independently and collaboratively within a team
Familiarity with billing workflows and multiple contract structures
Excellent problem-solving and follow-through capabilities
Strong organizational skills and ability to manage multiple tasks
Effective communication across all levels of the organization
Proven ability to collaborate cross-functionally and build positive relationships
Ability to interpret and follow specific oral and written instructions
Compliance with motor vehicle, criminal background checks, and drug-free workplace policies


Experience and Education:

Two or more years of supervisory experience in a related industry
Strong organizational and project management skills
Ability to prioritize tasks and manage time effectively
Proficiency in Microsoft Office Suite


Licensing and Certifications:

Valid State of Residence Driver’s License (or ability to obtain within two weeks of employment)
Must pass criminal background check, MVR check, and pre-employment drug screening

NOTE:

The statements above are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities, duties, and skills required. This job description does not constitute a contract and may be updated at the discretion of the employer.


Job Type: Full-time


Pay: From $35.00 per hour


Schedule:

10 hour shift

8 hour shift
Monday to Friday


Ability to Commute:

Stoughton, MA 02072 (Required)


Ability to Relocate:

Stoughton, MA 02072: Relocate before starting work (Required)


Work Location: In person

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