Job Title: Dispatcher
Position Summary:
The Dispatcher manages and coordinates the daily logistical operations for all deliveries to construction sites. This role oversees operational dispatch functions and ensures timely, accurate, and efficient service. The Dispatcher plays a vital role in meeting customer demands, optimizing routing efficiency, and maintaining communication across teams.
Core Values: TRAITS
Trust, Respect, Accountability, Integrity, Teamwork, and Safety.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Roles and Responsibilities:
In addition to managing daily delivery logistics, the Dispatcher also coordinates with customer service teams to ensure timely, accurate dispatch operations. This position is an integral part of the company’s operational success.
Key Responsibilities:
•Schedule and dispatch fleet and crews in a safe and efficient manner while maximizing productivity
•Ensure accurate communication and distribution of all delivery orders to warehouse and delivery staff
•Maintain dispatch operations to meet or exceed Riley Brothers compliance targets
•Manage material verification for each truck prior to delivery
•Monitor and report labor costs associated with each delivery, as needed
•Establish and maintain strong relationships with internal teams and external partners
•Demonstrate experience working in a fast-paced environment
•Communicate effectively with customers, sales, and management regarding logistical updates
•Maintain professional, courteous contact before, during, and after dispatch operations
•Instruct drivers in the event of logistical or customer service issues
•Confirm all delivery details—including address, materials, and stocking conditions—before trucks leave the yard
•Report any concerns directly to the Director of Operations
•Adhere to company policies, DOT, and OSHA standards
•Perform basic math calculations quickly and accurately
•Be assertive and proactive when necessary
•Exhibit strong written and verbal communication skills
•Read maps quickly and provide directions accurately
•Demonstrate professional and effective telephone communication
•Adapt to changing schedules and delivery demands
•Maintain strong organizational skills and a positive, solution-oriented attitude
•Follow instructions with minimal supervision
•Attend all required meetings related to deliveries and operations
•Uphold company values in safety, compliance, and production
•Perform additional duties as assigned
•Utilize strong computer and data entry skills
Success Factors:
•Ability to work independently and collaboratively within a team
•Familiarity with billing workflows and multiple contract structures
•Excellent problem-solving and follow-through capabilities
•Strong organizational skills and ability to manage multiple tasks
•Effective communication across all levels of the organization
•Proven ability to collaborate cross-functionally and build positive relationships
•Ability to interpret and follow specific oral and written instructions
•Compliance with motor vehicle, criminal background checks, and drug-free workplace policies
Experience and Education:
•Two or more years of supervisory experience in a related industry
•Strong organizational and project management skills
•Ability to prioritize tasks and manage time effectively
•Proficiency in Microsoft Office Suite
Licensing and Certifications:
•Valid State of Residence Driver’s License (or ability to obtain within two weeks of employment)
•Must pass criminal background check, MVR check, and pre-employment drug screening
NOTE:
The statements above are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities, duties, and skills required. This job description does not constitute a contract and may be updated at the discretion of the employer.
Job Type: Full-time
Pay: From $35.00 per hour
Schedule:
Ability to Commute:
•Stoughton, MA 02072 (Required)
Ability to Relocate:
•Stoughton, MA 02072: Relocate before starting work (Required)
Work Location: In person