Bourne's Energy has been providing fuel delivery and HVAC services in Vermont since 1947. Joining this team is like gaining a family. We care about our customers, our communities, and each other. You have many choices of where you work, so choose the place where you matter and will be appreciated.
Position Summary:
Ensures the timely, safe and efficient delivery of petroleum products utilizing a computerized dispatching system. This position effectively communicates with customers, schedules trucks and drivers, and monitors delivery progress to assure a high level of customer satisfaction, and an efficient, profitable operation.
•Courteously answers the phone, recording customer orders and information, or resolving customer problems. Ensures correct customer information when taking a phone order.
•Acts as the primary communication link with all drivers. Monitors all driver’s progress in completing routes and ensures that drivers stay on trace/route.
•Assigns same-day deliveries to the appropriate driver.
•Resolves credit issues (COD customers) by communicating to dispatcher who works with credit to resolve the issue. Relays information back to the driver for appropriate delivery and/or collection.
•Reviews and seeks to improve key metrics (throughput, delivery defects, safety)
•Participates in annual market performance goals.
Other Attributes Required:
•Strong communication and interpersonal skills
•Planning and scheduling skills
•Ability to work in a team environment
•Technology/computer skills
•Ability to hold others accountable
•A commitment to exceptional customer relations
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.