Customer Success Specialist

Customer Success Specialist

Victoria, BC

In-Office

Permanent Full-time

$65,000 - $75,000

Shift Energy Group is hiring a Customer Success Specialist to deliver exceptional service and support across our solar and energy storage projects in the Vancouver Island region. This role is ideal for a proactive, detail-oriented professional who thrives in a fast-paced environment and is passionate about building long-term relationships with customers.

We're a leader in designing and building solar and energy storage projects across Canada. We work on residential, commercial, off-grid, and on-grid projects, offering comprehensive solar and energy storage solutions tailored to diverse energy needs.

Headquartered in Victoria, BC, we operate in five provinces: British Columbia, Alberta, Ontario, New Brunswick, and Nova Scotia. Our mission is to deliver exceptional, sustainable energy solutions that drive positive change and move the industry forward.

About the Role:

As a Customer Success Specialist, you’ll be the key liaison between Shift and our residential and commercial clients — ensuring their journey from contract to completion is smooth, well-communicated, and aligned with our high standards. You'll coordinate across internal teams to solve issues, manage expectations, and keep customers informed at every step.

Key Responsibilities:

What We’re Looking For

We Offer:

Details

Join us in shaping the future of the solar industry in Canada.

To learn more about our team and culture, visit shift.ca or check out @shiftenergygroup on Instagram.

Diversity, Equity, and Inclusion

At Shift Energy Group, we are committed to creating an inclusive and respectful workplace where everyone feels valued and empowered. We are proud to be an equal-opportunity employer and welcome applications from candidates of all backgrounds and identities. All qualified applicants will receive fair and equal consideration for employment.

Job Types: Full-time, Permanent

Pay: $65,000.00-$75,000.00 per year

Benefits:

Schedule:

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Monday to Friday

Application question(s):

Experience:

Location:

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Victoria, BC (preferred)

Work Location: In person