Customer Service Technician 1 *Permanent Posting*

Customer Service Technician 1 Permanent Posting - (26000004)

Description

MLGW is the nation’s largest three-service municipal utility, serving over 440,000 customers representing diverse backgrounds. Since 1939, MLGW has met the utility needs of Memphis and Shelby County residents by delivering reliable and affordable electricity, natural gas, and water service. We provide a full range of customer-oriented services, including a major role in the economic development for our customers.

MLGW recognizes that our greatest assets are our employees and value diversity, equity and inclusion. We are committed to providing opportunities for career growth, training, and development. MLGW offers competitive benefits including PTO, pension and 457B retirement plan. We are dedicated to corporate social responsibility through community volunteerism and giving.

MLGW is an equal opportunity employer and does not discriminate because of race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability, protected veteran status, or any other status protected by law. No information obtained in this application is intended to be used for such discrimination.

The essential responsibilities of the Customer Service Technician I is to read electric, gas and water meters in Memphis and Shelby County and enter readings into mini computers; report all conditions pertaining to meters and adjacent areas; and develop/maintain good customer relations.

Qualifications

Qualification Requirements: To perform the Customer Service Technician 1 position, you must:

- Have a valid driver's license from state of residence

- Reside and maintain residence in Shelby County, TN within 6 months from hire date

Physical Working Conditions:

Work outside majority of the time. Work in cramped positions such as kneeling or bending over, standing/walking for extended periods. Work outside under all conditions. Subject to hazards of weather.

Primary Location: USA-TN-Memphis

Work Locations: AB01 David F Hansen Admin Bldg 220 South Main Street Memphis 38101-0430

Job: Customer Service

Organization: 0405200 Talent Acquisition Manager Office

Job Posting: Jan 6, 2026, 9:38:48 AM

Minimum Salary: 24.58