Ergon Inc.

Customer Service / Team Lead

Memphis, TN

full_time

About This Job

Crafco, Inc. is seeking a Customer Support / Team Lead at our supply center in Memphis, TN.

Crafco Supply Centers are retail and manufacturing stores that make and sell pavement preservation materials and equipment for crack sealing, pothole patching, sealcoating and more. The Customer Support Representative / Team Lead is responsible for assisting the Store Manager in overseeing store operations, inventory management, and providing an outstanding customer experience. No day ever looks the same. The Customer Support Representative / Team Lead is an integral part of all functions including operations, sales, service, and customer support. Every day brings new, exciting experiences.

This position offers a competitive hourly rate with an excellent benefits package including Profit Sharing, Matching 401(k), Medical, Dental, Vision, Life, Short and Long term Disability, Holiday, Personal, Sick Leave, Maternity Leave and more. Specific Duties

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Build relationships with customers and provide outstanding service for their pavement preservation product and equipment needs.

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Ensure adherence to standard operating procedures and customer service protocols.

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Monitor and optimize workflows, ensuring timely and accurate fulfillment of customer orders.

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Receive and process incoming shipments; verify accuracy of items and quantities, and place/store them accordingly.

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Prepare items for outgoing orders, package appropriately, arrange and manage shipments, and contact LTL carriers or UPS as necessary to insure on-time shipments and/or returns.

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Conduct administrative functions to ensure accuracy of orders, quotes, and invoices.

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Be the communication hub (act as liaison) between all co-workers, departments, and the customer, as needed, to ensure a seamless experience.

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Assist customers with product and equipment questions, purchases, orders, and/or troubleshooting. Model upselling and cross-selling techniques to drive additional revenue.

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Communicate operational updates to Store Manager and ensure team alignment with store objectives.

Qualifications

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Experience: Minimum of 2 years in retail, operations, or customer service required. Experience in pavement, bridge maintenance, or equipment supply industry or related fields such as construction, asphalt, concrete, or chemicals preferred.

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Education: High school diploma or GED required.

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Technical Skills: Familiarity with Microsoft Office, POS, and ERP systems.

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Communication: Strong interpersonal, verbal and written communication skills.

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Customer Focus: Ability to address customer needs and resolve issues efficiently.

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Physical Requirements: Physical ability to perform job functions including but not limited to: standing, sitting, bending, squatting, or remaining in uncomfortable positions for extended periods of time, lifting/moving large, bulky and/or heavy items frequently (50 lbs. or more), working in adverse conditions including hot/cold both indoors and outdoors and/or in inclement weather.

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Misc/Other: Able to work occasional overtime or Saturday hours, as needed. Ability for local travel, if needed.

About Crafco, Inc.

Crafco, Inc. has delivered confidence through innovation, quality, and value to our customers since 1976. Crafco is the world's leading manufacturer in quantity and diversity of packaged pavement preservation products and equipment. As a subsidiary of Ergon, Inc. our core values consist of Empowered Service, Selfless Leadership, Purposeful Growth, and Respectful Relationships, which provide an excellent work environment for future growth. Learn more about Crafco and Ergon by visiting:

www.crafco.com

https://ergon.com/sustainability

Crafco, Inc. is an EEO employer and a drug-free workplace. Applicants must be authorized to work in the US and have a valid driver's license. Any employment offers are contingent upon a pre-employment drug test, background check, and MVR.

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