Customer Experience Team Lead

The role

As a Customer Experience Team Lead, your role involves delivering prompt, efficient, and courteous service to YVEA's member-owners. As a Team Lead, you will be responsible for handling CES duties. You will also manage the day-to-day workload, schedule lunches, be an escalation point for member issues, and help to coach/mentor the team. As a Team Lead, you will work cross-functionally with Engineering, dispatch, operations, leadership, and meter technicians to complete strategic projects and communication. Overall, this role ensures all work is being completed accurately and effectively and helps to coordinate changes in the team's tasks each day.

The role requires accurate data entry, exceptional customer service, accounts receivable skills, the ability to troubleshoot issues autonomously, and a thorough understanding of YVEA rules and regulations. With the ability to manage difficult members and complex problems with minimal assistance. Lastly, the person in this role must be able to communicate effectively with members and coworkers.

See Job Description for Full Job Responsibilities

Key experience

Key skills