Team Lead, Customer Projects

LocationCalgary, AB
Job TypeFull-time

About This Job

Current ENMAX employees are encouraged to apply through their internal Workday access.


Posted: June 11, 2025


Closing Date: June 20, 2025


Position Type: Permanent

Union: CUPE or Exempt - Management Professional (MP)

ENMAX Values – Safety, Integrity, Accountability, Service, Teamwork, Agility, Innovation

PEOPLE. That's the power behind ENMAX Corporation. As one of Alberta's leading energy and utility providers, our employees are the strength and knowledge that continue to drive our success. At the ENMAX group of companies, we look for energy solutions for today, while knowing we have the power to provide for a better tomorrow.

We are looking for a Team Lead, Customer Projects. Lead the Customer Projects team to deliver an exceptional customer experience by overseeing efficient project intake and execution within the Expedited Customer Projects (ECP) model. The Team Lead ensures both internal and external stakeholders receive responsive, high-quality service, supporting ENMAX’s commitment to operational excellence and customer satisfaction.


Major Responsibilities:

Resolve conflicts and work with peer groups such as field services, project controls, supply chain management, project delivery and engineering to manage expectations of project deliverables.
Assess KPI metrics and report back to senior leaders.
Provide technical leadership and mentorship to review, authenticate, and provide guidance on project design and execution. Responsible of conducting design and scoping activities based on project volumes.
Maximize the development, performance and engagement of Technologists, Engineers and Project Administrators who manage and maintain external customer relations by ensuring that the team meets customer expectations regarding project execution.
Mitigate customer escalations as required. Liaise with other accountable departments to agree on a suitable outcome for the customer and/or the business.
Execute and promote best practices for project management processes to ensure project deliverables are consistently met. Implement process changes and improvements, while working with other internal stakeholders within ENMAX.
Prepare multi-year capital budget and forecast for projects and programs while accurately forecasting where applicable.
Oversee all project components including scope, cost, schedule, EHS, quality management, change management, and customer satisfaction.
Report project status, change requests, schedule and finances to internal and external customers.
Manage qualified subcontractors as required to deliver project scopes and adhere to project schedules.
Support to the management team for implementing process changes and improvements.
Accountable for the safe execution of their projects.
Manage and motivate staff through effective leadership, mentoring, communication, coaching, development, and evaluation.


Education Required:

Bachelor’s degree in engineering or Technologist Diploma in Engineering with a Professional Licensee, P.L.(Eng), designation.
Registered as a Professional with The Association of Professional Engineers and Geoscientists of Alberta (APEGA)


Qualifications & Experience:

Project Management knowledge in reference to the PMBOK Guide
8-10 years’ experience in distribution design with a strong focus on customer service
High level of knowledge of the distribution system and distribution design
Understanding of power system infrastructure
Project Management skills including cost, quality, schedule and risk management


Competencies:

Strong leadership, negotiation and conflict resolution skills
Succeed in a very challenging fast paced environment across multiple disciplines
Exemplary customer service skills
Analytical and organizational skills and ability to manage a wide variety of issues and multiple projects
Ability to effectively manage project expectations and communicate with team members
Strong team player and ability to work independently
Decision-making abilities with sound judgment


Did we mention the ENMAX Advantage?

We offer competitive compensation including a comprehensive flexible benefits program, non-downtown location that includes great building amenities such as free onsite fitness facility, onsite massage, onsite child care centre (upon availability, offered from our ENMAX Place location 141 – 50 Ave. SE), free parking and much more. If you share our values and would like to make a difference with your career, join the team and see where the ENMAX possibilities can take you.

Location: This role will be part of our hybrid (home and office) work force with office workspace located at ENMAX Place (141 - 50th Avenue SE, Calgary, AB). You will work from home on Mondays and Fridays and in the office on Tuesday, Wednesday, and Thursday.


Note:

We have changed the way we connect with our candidates. Initial interviews may be done virtually as well as parts of our on-boarding and job training may be completed remotely.
If we can provide an accommodation or adjustment to make the process more accessible for you, please let us know. ENMAX welcomes all qualified applicants to apply and is committed to a safe and respectful workplace. It is our aim to have a workplace which is inclusive and values safety, diversity, personal integrity, respect for individual differences, and encourages ownership and accountability for our actions.
Every ENMAX employee is responsible to take reasonable care to protect the health and safety of themselves, of all other workers, and of the public. Each employee must become familiar with safety procedures and rules applicable to their job and are required to follow them while working at ENMAX.
Must be legal to work in Canada and requires the successful completion of a criminal background check. Two pieces of valid Government issued ID will be required.
Two professional references will be requested.
Education requirements for this position will be verified by a third party.

In the spirit of reconciliation, we respectfully acknowledge that we live and work on the traditional lands of Indigenous Peoples. ENMAX headquarters is in Calgary, Alberta, the traditional territory of the Blackfoot Confederacy, comprised of the Siksika, Kainai, Piikani, and Amskapi Piikuni Nations; the Tsuut’ina Nation; and the îyârhe Nakoda Nations of Chiniki, Bearspaw, and Goodstoney, and home to the Métis Nation of Alberta, as well as many diverse Indigenous people who have made the city their home. We are committed to strengthening relationships with Indigenous Nations and peoples in all communities where we operate, through respect and collaboration.


Please visit our


careers page

to learn more about other opportunities at ENMAX Corporation.


#LI-POST



About ENMAX

For over 100 years, ENMAX Corporation, through its subsidiaries and predecessors, has provided Albertans with safe and reliable electricity to power the success of our province. We are warming homes, supplying worksites, driving businesses and powering communities. We are committed to being “on” for our customers. Our goal is to provide forward-thinking and customer-centric energy solutions that not only work for today, but also provide for a better tomorrow.

The ENMAX Group of Companies is a diverse organization that understands what it means to buy and make electricity, to move it across our network of wires to homes and businesses, and to market and sell electricity to our customers in a way that works for them.

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