Customer Service / Sales Coordinator

Overview

Red Cap Plumbing, Air & Electric is seeking a

for Home Depot & Costco to join our growing team.

WEDNESDAY - SUNDAY 8a-5pm

We are dedicated to delivering high-quality service and building strong, long-term relationships with our clients. If you are skilled, motivated, and looking for a company that values professionalism and teamwork, we'd like to hear from you.

- Competitive Compensation$20 - $25/hr, based on experience

- Comprehensive BenefitsHealth, dental, and vision insurance.

- Additional CoverageLife, accident, and short/long-term disability plans.

- Retirement Plan401(k) with employer match to support your financial future.

- Paid HolidaysSix paid holidays each year.

- Referral ProgramEarn rewards for referring qualified candidates.

- Work EnvironmentA collaborative, supportive team focused on professionalism and quality service.

Responsibilities

- Lead Management & Reporting

- Pull and compile daily lead reports by category and type

- Update and track Costco leads in Centah through the full call life cycle

- Verify all scheduled leads are booked correctly with lead numbers and source information

- Customer Communication & Scheduling

- Contact new leads via phone, text, and email

- Handle inbound calls for estimates and partner leads (HD, Costco, Organic, LG)

- Qualify clients over the phone and set expectations for appointments (PL, HVAC, Electrical, Service)

- Redirect Spanish-speaking leads to bilingual representatives for scheduling and qualification

- Team & Program Support

- Assist technicians and coordinators with lead number information

- Provide the program manager with updates on lead or store associate issues

- Support team members with additional tasks as needed

Qualifications

- Strong organizational and time management skills with attention to detail

- Excellent verbal and written communication skills (phone, email, text)

- Customer service experience; ability to qualify and set expectations with clients

- Proficiency with lead management systems and CRM platforms (e.g., Centah, Wingen, or similar)

- Ability to analyze and prepare reports from lead data

- Comfortable handling a high volume of calls and multitasking in a fast-paced environment

- Collaborative team player with the ability to support technicians, coordinators, and program managers

- Bilingual in Spanish a plus