Customer Service Representative

Customer Service Representative – Service Department

For the past 80 years, Long Energy, a local family-owned business, has been delivering fuel and providing exceptional HVAC services to its customers in the Capital Region and surrounding areas. We are looking for a reliable Customer Service Representative who enjoys a fast-paced environment and wants to be part of a team in our service department out of our Schenectady office. The ideal candidate will enjoy a variety of tasks to include the following:

· Schedule appointments for service and create service work orders for customers.

· Address a high volume of customer service inquiries quickly and accurately, by telephone and email, while providing a high level of service and support to each customer.

· Document conversations with customers to track requests, problems, and solutions.

· Resolve customer complaints or concerns in a professional and timely manner.

· Contact customers to confirm appointments.

· Track and schedule follow-up service work needed.

· Build sustainable relationships and trust with customer accounts through open and interactive communication.

· Must be able to work a flexible schedule that includes occasional evenings and weekends during the winter season.

· Other office duties as required.

Experience and Background:

· Must be organized and able to carry out instructions.

· Must be detail oriented, and able to multi-task.

· Excellent communication skills with ability to maintain calm, friendly demeanor.

· Demonstrated competence in computer usage.

· Commitment to quality and accuracy of work performed and continuous improvement.

· Demonstrated ability to work well with others and to participate in a team.

· Reliability is key for the success of this role.

· Experience in HVAC and/or fuel delivery industry is recommended.

Benefits:

· Competitive pay based on experience

· Health Insurance

· Dental Insurance

· 401(k) and profit sharing

· Paid Vacation and holidays

· Paid Sick Days

· Open Door Policy

· Employee discounts on fuel/service

If you are a motivated individual with strong communication skills and a passion for delivering exceptional service, we encourage you to apply.

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

Shift:

•

Day shift

Ability to Commute:

Ability to Relocate:

Work Location: In person