Customer Service Representative
Middle Island, NY
Full-time
$37,440-$41,600About This Job
HVAC Customer Service Representative
NH Ross is a family-run business that is dedicated to giving customers the best service possible. Founded in 1971, NH Ross specializes in residential Heating, Cooling, Plumbing, Gas Conversions, and Electrical.
We are currently looking for a Customer Service Representative to join our Team!
Position Summary: This full-time Customer Service Representative will interact with NH Ross customers by addressing concerns and inquiries, resolving complaints, and scheduling Service and Maintenance requests. This position requires patience and strong attention to detail.
Benefits:
•
Medical Insurance
•
Life Insurance
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401(k) plan
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Sick days a year
•
Paid vacation days
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Personal days a year
•
Paid Holidays
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Ongoing classroom and in-field training
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Advancement opportunities available
Work Hours: Monday-Friday, 8am - 5pm
Pay Range: $18.00/hr.-$20.00/hr.- Depending on Experience
Job Duties/Responsibilities:
•
Interact with customers via telephone, email, or in person to provide support and information on products or services.
•
Maintain technicians' daily schedules.
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Maintain customer accounts and record detailed customer interactions.
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Keep customers apprised of the tech's schedule/lead times.
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Resolve customers' concerns and answer customers' questions to your best ability.
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Follow communication procedures, guidelines, and policies.
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Perform other related duties as assigned.
Required Qualifications/Attributes:
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2+ years of customer service and scheduling experience
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Ability to multi-task, prioritize, and manage time effectively.
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Organizational skills
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Ability to adapt/respond to different types of characters.
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Strong phone interaction skills and active listening
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Must have strong computer skills
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Knowledge of industry is recommended but not required.
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