West Knox Utility District

Customer Service Representative

Knoxville, TN

Full-time

$37,440

About This Job

Job Title: Customer Service Representative

Department: Customer Service Reports To: Office Manager FLSA Status: Non-Exempt – Hourly Salary: $18.50/hour

About West Knox Utility District

West Knox Utility District is a water and sewer provider in the northwest portion of Knox County, Tennessee, serving nearly 80,000 residents with a dedicated team of approximately 100 employees. We are committed to providing exceptional service to our community and maintaining a positive, team-oriented workplace.

Position Summary

West Knox Utility District is seeking a highly motivated and experienced Customer Service Representative to join our Customer Service Department. The ideal candidate will be detail-oriented, possess excellent communication and problem-solving skills, and thrive in a fast-paced, customer-focused environment. This position involves daily customer interactions, payment processing, and administrative support.

Essential Job Functions

The following essential functions are required to be performed with or without reasonable accommodation:

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Greet and assist customers at the service window and over the phone.

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Collect and process payments for water, sewer, and miscellaneous services.

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Prepare and balance daily cash reports and perform bank deposits.

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Open and distribute incoming mail, record payments in billing software.

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Initiate new customer accounts, prepare contracts, and issue service orders.

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Prepare and maintain reports, receipts, and other necessary documentation.

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Address customer inquiries, provide information, and escalate issues as needed.

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Enter and track service orders related to new service, leaks, pressure or quality issues, new meters, and inspections.

Additional Duties and Responsibilities

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Assist with processing automated bank drafts and returned check collections.

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Support billing preparation and adjustments.

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Dispatch service personnel and relay emergency locates.

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Perform general administrative tasks including correspondence, copying, and filing.

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Other duties as assigned.

Qualifications

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High school diploma or equivalent required; business or office-related training preferred.

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Minimum 2 years of customer service or clerical experience, preferably in a utility or billing environment.

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Bilingual skills a plus.

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Proficiency with Windows-based software, Microsoft Office, and standard office equipment.

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Strong numerical and basic bookkeeping skills.

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Ability to handle multiple tasks, stay organized, and remain detail focused.

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Excellent written and verbal communication skills.

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Ability to work collaboratively with a team and interact professionally with customers.

Work Environment

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A typical office environment with climate control and standard lighting.

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Regular business hours: 8:00 am -4:30 pm

Physical Requirements

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Must be able to sit, stand, walk, bend, stoop, and reach throughout the workday.

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Visual acuity and hearing ability are necessary for interacting with customers and staff.

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Ability to lift to 25 lbs. occasionally.

Employee Benefits

West Knox Utility District offers a comprehensive benefits package including:

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Medical, dental, and vision coverage with minimal employee contribution

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Short-term and long-term disability insurance

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Life insurance

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401a retirement plan with employer match

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457b plan with Roth and pretax options

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Paid Time Off (PTO)

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Eleven paid holidays

Equal Employment Opportunity

West Knox Utility District is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, gender, disability, or any other legally protected status.

Americans with Disabilities Act (ADA)

Applicants and employees must be able to perform the essential duties of the position with or without reasonable accommodation. WKUD will consider reasonable accommodation in accordance with applicable law.

How to Apply

If you are a motivated and qualified Customer Service Representative looking to join a supportive and professional team, we encourage you to apply.

· Please complete the application online at: www.wkud.com/career-opportunities

· Attach resume and any other additional documents in the application.

We look forward to reviewing your application and considering you for this exciting opportunity to join West Knox Utility District!

Job Type: Full-time

Pay: From $18.50 per hour

Expected hours: 40 per week

Benefits:

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401(k) matching

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Dental insurance

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Health insurance

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Paid time off

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Vision insurance

Shift:

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8 hour shift

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Day shift

Work Location: In person

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