Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

Rochester, NH – Part-Time

About our energy

Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a platinum level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.

Why choose Eastern?

- Matched 401(k) options

- Employee & family fuel discounts for your home

- 90 hours paid time off + 7 paid holidays

- Veteran’s Day paid holiday for active military and veterans

- Opportunity for growth

- Complimentary coffee, snacks, and Thanksgiving turkey

- Wellness reimbursement (gym, exercise classes, and more)

- Additional voluntary benefits

About this opportunity

This position is responsible for efficiently providing solutions to customer service needs via telephone and email through a positive and respectful dialogue. Ability to multi-task and effectively manage and dispatch customer calls is essential. This position is scheduled Monday - Friday between the hours of 9:00 AM and 2:00 PM. Alternative hours may be considered.

What your role will look like

- Manage, respond to, and resolve customer questions, concerns, and inquiries accurately and appropriately.

- Provide customers with requested information by using application software or other appropriate means and assist customers to achieve total satisfaction.

What you’ll bring to this role

- Education: High school diploma or equivalent

- Experience: 2 years of telephone call center experience a plus.

- Intermediate proficiency in MS Office preferred.

Apply now to heat up your career at Eastern!