Customer Service Representative III

Are we RIGHT for you?

The word RIGHT stands for what we VALUE: Respect, Integrity, Growth, Honesty and Teamwork.

Why join our team?

Middlesex Water Company (NASDAQ:MSEX) has been an industry leader since 1897. We promote professional and personal development in a work environment that is supportive and responsive. We understand the importance of our services and the individuals who uphold our reputation.

Joining our team means that you have a multitude of benefits that support you in and out of the workplace such as- full medical, dental, and vision benefits, 401k, paid time off, tuition assistance, learning and development opportunities, employee assistance program, and more. To learn more, please visit www.middlesexwater.com

Job Summary:

Interact with all customers in a professional, pleasant and informative tone. Successfully respond, resolve and process inquiries for general water, private fire protection and wastewater service customers within established Department performance metrics. Timely maintenance and update of customer accounts in CC&B. The successful candidate will be passionate about supporting and driving the Company’s Values, RIGHT: Respect, Integrity, Growth, Honesty and Teamwork.

Work Performed:

Qualifications:

Compensation & Benefits:

Physical Requirements:

Americans With Disabilities Act:

Candidates must be able to pass a drug screen, pre-employment physical, background check, and have a valid driver’s license.

No phone calls please. We thank all applicants in advance for their interest; however, only those applicants who are being considered for the position, or are currently employed by Middlesex Water Company will be contacted.

Candidates must possess authorization to work in the United States.

Middlesex Water Company and its' subsidiaries are an Equal Opportunity Employer and welcomes applicants form all backgrounds.

This job posting complies with the New Jersey Pay Transparency Law, effective June 1, 2025, which mandates the disclosure of salary ranges, benefits, and other compensation in job advertisements.