Customer Service Representative-Front Desk

Position Description: Job Overview:

The primary function of the CSR Front Counter is to execute retail operations at the front counter level. They will process walk-in orders and take payment for POS-level transactions as well answer the main line and direct phone calls to the appropriate parties. This is a full-time, non-exempt position reporting to the Customer Service Department Manager.

Essential Job Functions:

Interact with customers via telephone, email, or in-person to provide support and information on products or services.

Collect payment and enters orders for POS-level sales.

Assist in separating and dispersing mail.

Prepare deposits.

Answer incoming calls and directs them to the appropriate parties.

Process driver tickets and invoicing.

Collaborate with on-site staff to ensure prompt service and customer satisfaction for walk-in customers.

Maintain records of interactions with the customers in an orderly manner.

Must be detailed oriented, articulate, and a confident communicator.

Proficient in office software and ERP software packages.

Must demonstrate patience when communicating with customers and co-workers.

Must act ethically, be principled, and follow established procedures.

Versatile and willing to adapt to a situation with a customer.

Coordinate with the internal department and/or supervisor to find solutions and resolve matters.

Follows company quality, safety, and environmental guidelines as well as employee handbook policies.

Able to handle loud background noise, high-stress situations, and frequent interruptions.

Good interpersonal skills. Demonstrate professionalism; be courteous and friendly to customers and co-workers at all times.

Regular interaction with peers on-site, including face-to-face meetings and spontaneous conferences.

Regular and reliable attendance and presence at work.

Ability to stand/sit for several hours in a row.

Operate in a constant state of alertness and a safe manner.

Perform any duties as may be assigned.

Additional Information: Corrigan Oil Co. - Who We Are:

Corrigan Oil is an equal employment opportunity employer with a dedication to customer satisfaction and quality that is second to none. Corrigan Oil is a family-owned business offering long-term career opportunities and a culture where you will be treated with respect and proud to work within. Corrigan Oil has expanded into a family of companies including: Corrigan Oil, Corrigan Propane, Corrigan Construction, Corrigan Towing and Heavy Haul, Corrigan Transportation, Corrigan Mechanical Contractors, Corrigan Environmental Solutions and Technical Environmental Services.

Corrigan Oil understands the importance of preserving our environment and giving back to the communities. At Corrigan, we are proud supporters of our communities and encourage our employees to be active leaders, mentors and volunteers.

Benefits:

Corrigan Oil offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

Medical, Dental & Vision Insurance.

Life Insurance. Short-Term Disability Coverage.

Vacation & Personal Time. Paid Holidays.

Annual Boot Allowance. Paid Uniforms. Safety Bonus.

401(k) Plan Company matches 50% up to 5% employee income.