Point Loma Electric

Customer Service representative/ Dispatcher- Home Services

LocationSan Diego, CA
Job TypeFull-time
Salary$45,760-$52,000

About This Job

Customer Service Representative / Dispatcher for Plumbing, Electrical, HVAC company. Residential only San Diego, CA | Full-Time, In-Office

Join Our Growing Team at Point Loma Electric, Plumbing, Heating and Air!

We’re looking for an experienced, high-performing Customer Service Representative / Dispatcher with a background in the home services industry to join our in-office team in San Diego. This is a key position that supports our field operations and ensures our customers receive prompt, professional service.

Job Highlights

✅ Full-time, in-office position

✅ Competitive pay + benefits

✅ Positive, team-oriented work environment

Experience in HVAC, plumbing, or electrical service required

Dispatching and scheduling experience required

✅ Experience with ServiceTitan strongly preferred

About the Role

This hybrid role requires someone who can skillfully manage incoming customer calls, schedule appointments, and dispatch the right technician to the right job—on time, every time. You’ll be the voice of our company and the backbone of our daily operations.


Key Responsibilities

Answer inbound calls with professionalism, clarity, and care

Promptly and professionally manage non call inquires via email and various lead sources
Schedule service and installation appointments using ServiceTitan
Dispatch technicians based on skills, location, and availability
Manage the daily calendar and communicate with field staff
Provide timely updates to customers regarding arrival times or delays
Maintain detailed and accurate customer records and job notes
Identify opportunities to improve customer satisfaction and workflow efficiency
De-escalate customer concerns
Make outbound calls as necessary
Ensure that our call board is kept full and take any necessary actions to ensure we have a full schedule
Clearly and confidently share information about our services with customers, set expectations for service and assure that all callers have a positive experience with our company


What We’re Looking For

Required: Experience working in a home services company (plumbing, HVAC, or electrical)
Required: Previous experience in a CSR and/or dispatch role
Strongly Preferred: Proficiency in ServiceTitan or similar field service software
Excellent verbal communication and phone presence
Strong attention to detail and accuracy
Calm and clear under pressure—especially when juggling multiple calls and technicians
Reliable, professional, and team-focused
Goal oriented and focused on helping the team and company reach our performance targets
We are also looking for weekend and evening coverage, possible remote for after hours and weekends.


What You’ll Get

Full-time, stable employment in our San Diego office
Competitive hourly wage (based on experience)
Paid time off and company benefits
A supportive, high-performance work environment
Opportunities for professional growth in a well-established company

Apply Now

Are you ready to make an impact? Join a company where your voice is heard, your skills are valued, and your work directly contributes to the success of our team. Apply today and grow with Point Loma Electric, Plumbing, Heating and Air!


Job Type: Full-time


Pay: $22.14 - $25.67 per hour

Expected hours: No more than 40 per week


Benefits:

401(k)

401(k) matching
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance


Schedule:

8 hour shift
Day shift
Evening shift
Every weekend
Monday to Friday
Night shift
Rotating weekends
Weekends as needed


Experience:

Call center: 3 years (Required)
home services : 1 year (Preferred)


Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)
Overnight Shift (Preferred)


Ability to Commute:

San Diego, CA 92123 (Required)


Work Location: In person

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