JGR Equipment Rental and Sales

Rental Equipment Dispatcher / Customer Service Representative

LocationWellford, SC
Job TypeFull-time
Salary$55,000-$65,000

About This Job

Dispatcher for Rental Equipment Company. Position: Dispatcher / Customer Service Representative for the Upstate of SC.

JGR Equipment Rental & Sales is a leading provider of rental equipment, dedicated to delivering exceptional service to our customers. We are seeking a motivated and organized individual to join our team as a Dispatcher / Customer Service Representative.


Job Summary:

The Dispatcher will be responsible for coordinating truck dispatches for equipment deliveries and pickups while also handling incoming customer calls. This role requires excellent communication skills, multitasking abilities, and a customer-focused attitude to ensure smooth operations and client satisfaction.


Responsibilities:

Dispatch Coordination: Schedule and dispatch trucks for equipment deliveries and pickups, ensuring timely and efficient service.
Customer Service: Answer incoming phone calls, address customer inquiries, provide pricing information, and resolve issues professionally.
Order Management: Process rental orders, confirm availability of equipment, and update customers on order status.
Communication: Liaise between drivers, customers, and internal teams to ensure clear communication and coordination.
Record Keeping: Maintain accurate records of dispatches, customer interactions, and equipment availability in company systems.
Problem Solving: Handle unexpected issues, such as delivery delays or equipment concerns, with quick and effective solutions.


Qualifications:

Experience: Previous experience in dispatching, customer service, or a related role is preferred but not required.
Communication Skills: Strong verbal and written communication skills with a professional and friendly demeanor.
Organizational Skills: Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Technical Skills: Basic computer proficiency, including experience with scheduling software, CRMs, Microsoft Office, and Wynne Systems
Team Player: Ability to work collaboratively with drivers, team members, and management.
Problem-Solving: Quick thinker with the ability to handle challenges calmly and efficiently.
Education: High school diploma or equivalent; additional qualifications in logistics or customer service are a plus.


Preferred Skills:

Knowledge of the rental equipment or trucking industry.
Familiarity with local geography and routes in the Upstate.
Experience with multi-line phone systems.


Benefits:

Competitive salary based on experience.
Health, dental, and vision insurance.
Paid time off and holidays.
Opportunities for growth within the company.


Job Type: Full-time


Pay: $55,000.00 - $65,000.00 per year


Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance


Schedule:

8 hour shift
Monday to Friday
Overtime


Ability to Commute:

Wellford, SC 29385 (Required)


Ability to Relocate:

Wellford, SC 29385: Relocate before starting work (Preferred)


Work Location: In person

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