Arrow Plumbing Services

Customer Service/Dispatch

LocationSarasota, FL
Job TypeFull-time
Salary$37,440-$47,840

About This Job


Job Description


Customer Service Dispatcher


Full-time, Hourly


Summary

Duties include administrative support across the company while being the first contact for customers, guests, and employees. The position should ensure a positive front line welcome whether by phone or in person and execute all administrative tasks to the highest quality standards. Having knowledge of dispatch in a services industry, particularly in plumbing, would be desired.


Job Responsibilities / Required Experience:

Experience answering a multi-line phone system
Answer, screen, take messages and forward incoming phone calls
Provide basic and accurate information in-person and via phone / email
Solid computer skills / Microsoft Office products experience
Knowledge of web-based applications and social media usage
Schedule Plumbing Service, reschedule service calls, collect payment over the phone from customers for service
Work with the technicians to ensure their schedule, parts requirements, etc.
Dispatching Experience­­­­­­­­ with knowledge of local area
Collections and past due service billings. Manage service billings. Track and follow up past due service billings
Apply for permits and schedule inspections
Perform other clerical duties such as filing, photocopying, scanning, and faxing
Requires excellent verbal and written communication skills
Ability to work with minimal supervision
Other duties as required for training purposes or additional company requirements


Requirements:

Proven work experience as an Office Assistant / Customer Support / Dispatcher and Scheduling
Proficiency in Microsoft Office with solid computer skills
Hands on experience with office equipment (e.g. copier and printers, etc.)
Team Player and Multi-Tasker
Organized with an Attention to detail
Solid written and verbal communication skills
Excellent Customer service attitude
High School diploma at a minimum


Preferred Experience:

Customer service in a plumbing, construction, or similar services environment is required
Bilingual (prefer English / Spanish)
Proficient in Microsoft Office or additional comp­­­uter skills a plus


Physical Requirements:

Stationary position at desk.
Maintains the ability to observe details on a computer screen and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Maintain files in file cabinets.
Potentially lift up to 20 lbs.
The ability to communicate and exchange accurate information.

Arrow Plumbing Services, LLC is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin color, marital status, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.

Arrow Plumbing is a drug free workplace. We do drug testing.


Job Type: Full-time


Pay: $18.00 - $23.00 per hour


Benefits:

Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Referral program
Vision insurance


Schedule:


Monday to Friday


Experience:

Dispatching: 3 years (Required)
construction or service such as plumbing: 2 years (Preferred)


Language:

English and Spanish (Preferred)


Ability to Commute:

Sarasota, FL 34237 (Required)


Work Location: In person

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