Customer Service Representative (CSR) - Starkville Gas

PLEASE NOTE: Pay ranges or amounts listed on third-party job sites are not provided by Ergon Inc. or affiliated companies and may not reflect actual compensation. Pay will be discussed during the interview process and is based on qualifications and experience.

Position Title: Customer Service Representative

Reports to: Branch Manager

Starkville Gas, a Lampton Love company, in Choctaw, MS is a family-owned business with more than 70 years of experience serving homes and businesses across the Southeast. With over 30 locations in 5 states, we are a relationship-driven organization built on strong connections with our employees, customers, and communities. As part of the Ergon family of companies, we combine the responsiveness and personal touch of a family business with the resources and professionalism of a larger organization. Our culture emphasizes safety, integrity, and teamwork, and we are dedicated to supporting employee growth while delivering exceptional service.

Job Summary: Based in Choctaw, MS, our Customer Service Representatives play a vital role in shaping the customer experience and representing our company through every interaction. CSR's assist customers by answering incoming calls, addressing questions and concerns, processing payments, and creating propane delivery orders with accuracy and professionalism. You will also support daily office operations through tasks such as filing, scanning, and data entry. This position requires a calm, friendly, and solution-oriented approach, even in challenging situations, to ensure each customer receives exceptional service.

Key Responsibilities:

- Answer incoming phone calls in a courteous and professional manner

- Respond to customer questions, concerns, and requests accurately and efficiently

- Maintain a calm and helpful attitude, even in challenging situations

- Perform general office duties such as filing, scanning, and data entry

- Create propane deliveries after obtaining information from customers

- Accept cash, check, and credit card payments from customers

Qualifications:

- High school diploma or equivalent required

- Strong verbal and written communication skills

- Friendly, patient, and professional demeanor

- Ability to handle multiple tasks at once

- Basic computer and typing skills

- Experience with Microsoft Office (Excel, Word, Outlook)

- Experience with Cargas Energy or similar energy/propane software is a plus

- Prior customer service experience is a plus

What We Offer:

- Competitive pay

- Medical, Dental, Vision & Life Insurance

- 401 (k) with company match

- Paid time off (PTO)

- Employee propane discount

- Stability, support, and room to grow

At Ergon Inc., we live by our core values:

- Empowered Service: Together, we're committed to delivering unparalleled service. We do what's right, provide solutions and foster stronger relationships with our teams and customers. Employee safety is our top priority and the first consideration in all aspects of our service. That's empowered service.

- Selfless Leadership: We lead with compassion and put those around us before ourselves. We don't say we're the experts; we demonstrate it through technical expertise, category innovation and care for what we do. We call this selfless leadership.

- Purposeful Growth: We believe employee growth and company growth go hand in hand. We build our legacy together to ensure future success through purposeful growth. The company has always reinvested tremendously back into the business, but not just growing for the sake of growing, but growing in a careful and strategic way.

- Respectful Relationships: And together, we foster a culture of respect, acceptance and diversity of ideas and of people. Our differences make us stronger. And we're united by our shared values, always forging respectful relationships.

Come join the team!

Must be able to pass a pre-employment drug screen and background check. A clean MVR is required.

We are an EEO/AAP employer.

Job Role: Customer Service Representative

Location: 106 Choctaw Town Center, Choctaw, MS 39350