Customer Service Representative (CSR)

# Position Summary

Answer phones promptly using proper telephone etiquette. Take and deliver accurate telephone messages. Answer inquiries and obtain information for the general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at the establishment, including the location of departments, offices, and employees within the organization.

# Essential Functions

- Cooperate with other employees towards completing common goals.

- Create presentations as required, using instruction and materials.

- Answer phones per procedure, promptly and with proper telephone etiquette.

- Use all equipment associated with position: copier, postage scale & meter, fax machine, and general office equipment.

- Maintain precision, attention to detail, and organization while processing multiple activities.

# Qualifications

- High School Graduate or General Education Degree (GED) is required.

- A minimum of one-year of experience is preferred.

- Initial typing speed of 35 wpm with an error of 1/100 keystrokes, with an improvement goal of 80 wpm and 1/500 errors per keystrokes.

- Highly organized and able to follow a systematic method of performing tasks.

- Build communal relationships with customers and co-workers.

- Exhibit a cheerful demeanor toward others.

- Must possess a valid driver’s license.

# Skills & Abilities

- Computer Skills: Advanced computer skills. Required background in MS Office applications.

- Customer Service Skills: Meet internal and external commitments, respond promptly to customer needs, and solicit customer feedback to improve service.

- Work Ethic: Be dependable, trustworthy, truthful, and credible in the workplace. Display a sincere desire to provide service or assistance, follow instructions, and take responsibility for your own actions. Show a commitment to doing the best job possible.

- Physical Abilities: Lift and carry up to 40 pounds in various packaging.

# Work Environment

An office environment with a controlled atmosphere.