Customer Service Representative

Position: Customer Care Advocate

Reports To: Manager I, Customer Care

Location: Columbia City, IN

Remote Type: Hybrid (3 days in office / 2 days remote)

SUMMARY:

Provide technical, professional customer support in a timely manner consistent with established policies, procedures, and company direction. Provide world-class customer service; responsible for establishing, maintaining, and growing a healthy business relationship with our customers. Be the voice of the customer in production scheduling and our internal conversations. Work as a team with Logistics, Production, Quality and Engineering departments to ensure various internal roles are aligned with the voice of the customer. Responsible for updating and maintaining SAP operating systems.

ESSENTIAL DUTIES and RESPONSIBILITIES:

- Complete basic product training sessions as identified.

- Handling assigned top accounts with personal attention.

- Treat customers as partners to our business: building a quality relationship of trust, respect, and courtesy in day-to-day communications.

- Courteous and efficient communications between internal and external customers to assure expectations are accurately understood between all parties.

- Accurately and efficiently manage discreet purchase order entry for assigned customers.

- Obtain order from customers (email, websites, fax, etc.).

- Enter order into SAP.

- Verify pricing, terms & delivery, etc.

- Send order confirmation.

- Maintain, track and report planning schedule changes.

- Maintain accuracy of customer demand forecast, report significant changes.

- Maintain quotes and customer surcharges in SAP for all assigned customers.

- Manage return material authorizations for all assigned customers on time and accurately.

- Communicating customer needs to scheduling team.

- Carries out responsibilities assigned within limits of established policies and procedures and takes initiative in customer problem resolution.

- Creating Win/Win opportunities for customers and Warner Electric.

- Liaison for other types of inquiries including special product quotes, deviations to policy, competitive/blanket pricing, freight terms, etc.

- Maintain confidentiality.

- Thorough understanding and knowledge of company order processing system.

- Able to identify knowledge/training gaps and consult with team members and/or manager.

- Backup for front desk activities, including incoming external calls.

- Minimum travel may be required for training.

- Any other special projects that may be assigned.

QUALIFICATIONS and COMPETENCIES:

- Self-starter, ability to work independently under guidelines

- Detail-oriented

- Ability to prioritize duties and customer needs

- Creative problem-solving skills, critical thinking

- High degree of professionalism

- Excellent verbal and written communication skills with both internal and external customers

- Exceptional integrity

- Transparent and holds self-accountable

- Treats others with respect

- Lead by example

- Positive role model

- Team player

EDUCATION and EXPERIENCE CREDENTIALS:

- High School Diploma - OR - GED Required

- Proficiency in MS Office required

- 3 + years Customer Service experience preferred

- Experience in an OEM, manufacturing environment and/or production scheduling preferred

- Previous experience with SAP (ERP) preferred

- Previous experience with Salesforce (CRM) preferred

NO SPONSORSHIP

Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.

Benefits

- Medical, Dental, Vision and Prescription Drug Coverage

- Spending accounts (HSA, Health Care FSA and Dependent Care FSA)

- Paid Time Off and Holidays

- 401k Retirement Plan with Matching Employer Contributions

- Life and Accidental Death & Dismemberment (AD&D) Insurance

- Paid Leaves

- Tuition Assistance

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.

Equal Employment Opportunity Posters

Notification to Agencies

: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.