Vitus Energy

Customer Service Representative (Cashier)

LocationBethel, AK
Job TypePart-time

About This Job


Position Summary:

The Customer Service Representative reports directly to the Store Manager and is responsible for the safe and profitable operation of a retail facility. The incumbent will provide exceptional customer service, while accurately transacting sales of fuel and merchandise, and maintaining a clean and safe work environment for all.

This position requires basic proficiency in math, making change, operating a cash register, checking till at the end of shift, maintaining required inventory levels, using Microsoft Office suite and excellent customer service skills that serve to promote the business


Essential Job Functions:

Provides exceptional customer service, representing Vitus in a positive manner including but not limited to, a pleasant greeting, smiling, making eye contact, soliciting additional sales, processing the transaction accurately, thanking the customer and inviting them to return
Responsible for all retail sales, selling tobacco in accordance with federal, state, local and company rules and regulations
Open/Close store as needed
Handles cash and operates a computer based cash register
Balances cash register at the end of shift
Secures all funds in safe or register
Makes timely drops and maintains cash drawer at or below maximum level, in accordance with Company policies, guidelines and procedures
Performs daily station cleaning while maintaining a safe work environment
Complies with company standards on carding customers for all age restricted products
Prepares food & drinks, cleans, stocks and maintains food prep area in compliance with health codes
Maintains inventory, restocks shelves, refills dispensing machines
Ensures security of store items to aid in loss prevention
Takes reasonable precautions and measure to protect company assets
Ensures cleanliness of store is maintained
Ensures all packaged goods are clean and merchandised properly
Ensures cash is properly reconciled and closing report is executed on closing shifts
Courteous, professional contact with co-workers, customers, vendors and community at large
Neat appearance and good personal hygiene in compliance with company image standards
Preserves the safety of self, fellow employees and all others in the work location
Conducts all transactions and register duties accurately, quickly and in accordance with Company guidelines and procedures
Performs daily station responsibilities, including cleaning duties inside and outside, prepares quality food products, and stocks merchandise
Interacts and communicates effectively and productively with others
Provides regular and predictable attendance
Supports Store Manager as directed
Observes and complies with all company safety policies and procedures


Other Job Responsibilities:

Other duties as assigned


Minimum Qualifications:

Must be at least 19 years of age to sell tobacco products
High school diploma, or equivalent
Cash handling and customer service experience


Knowledge, Skills & Abilities Required:

Knowledge of retail operations
Knowledge of merchandising procedures
Knowledge of Microsoft Office products, specifically Excel
Demonstrated customer service skills
Ability to communicate clearly, verbally and written
Ability to read, write and speak English
Ability to add, subtract, multiply and divide all units of measure
Ability to deal with a variety of variables in situations where limited standardization exists


Education:

High school diploma, or equivalent

(1 year of directly related work experience may qualify to substitute 1 year of education to meet the education requirement)


Required Training & Certificates:

Training for Alcohol Processionals (TAP)
Food Handlers Card / Food Workers Card
Attends training sessions, seminars and appropriate educational classes required by department.
Computer skills commensurate with program and job applications.


Physical Demand/Work Environment:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to type, talk and hear. The employee is frequently required to sit, stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, or crouch. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. Visual Acuity: must be adequate to perform all required tasks in a safe manner.

The noise level in the work environment is usually quite to moderate and may be loud on occasion. Work is usually done in a convenience store setting and sometimes out-of-doors, sometimes in extreme weather conditions, requiring the use of personal protective equipment to include, but not limited to; a reflective vest, steel toed boots, safety glasses with side shields and mandatory hearing protection. The employee is occasionally exposed to moving mechanical parts, vehicles and equipment. Work may require weekend and/or evening work.

Disclaimer: The above job description covers the principal duties and responsibilities of the job. The description shall not however, be construed as a complete job listing of all duties, which may be required from day

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