Customer Service Professional

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional support to our Fortune 500 clients, while ensuring their needs are met efficiently and effectively. The ideal candidate will possess strong communication skills, a customer-focused mindset, and the ability to handle various tasks related to customer service and client relations.

Duties

- Provide outstanding customer support through various channels, including phone, email, and chat.

- Assist clients with inquiries, complaints, and requests in a professional manner.

- Conduct outbound calling to follow up on customer issues or promote services.

- Maintain accurate records of customer interactions and transactions using data entry skills.

- Utilize Microsoft Office applications to create reports and manage client information.

- Demonstrate excellent phone etiquette when talking with customers.

- Collaborate with team members to enhance client services and improve overall customer satisfaction.

- Analyze customer feedback and provide insights for service improvement.

Experience

- Previous experience in customer service or client services is required.

- Strong computer skills with proficiency in Microsoft Office applications.

- Excellent typing skills for efficient data entry and documentation.

- Proven sales experience is beneficial.

- Ability to demonstrate analysis skills to identify trends in customer interactions. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative.

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- On-the-job training

- Paid time off

- Vision insurance

Work Location: In person