Customer Service

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional service to our clients, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, a knack for problem-solving, and the ability to handle various customer inquiries effectively. Bilingual candidates, particularly those fluent in Spanish and English, are highly encouraged to apply.

Duties

- Respond promptly to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.

- Provide accurate information regarding products and services while assisting customers with their needs.

- Perform data entry tasks to maintain up-to-date customer records and documentation.

- Utilize upselling techniques to promote additional products or services that may benefit the customer.

- Analyze customer feedback and provide insights for service improvement.

- Maintain professionalism in all interactions, demonstrating excellent phone etiquette.

- Collaborate with team members to resolve complex issues and enhance the overall customer experience.

Qualifications

- Previous experience in customer service or sales is preferred.

- Strong communication skills with the ability to convey information clearly and effectively.

- Proficiency in data entry with attention to detail.

- Bilingual or multilingual capabilities, especially in English and Spanish, are highly desirable.

- Ability to analyze situations and provide appropriate solutions quickly.

- Familiarity with upselling techniques is a plus.

- A positive attitude and a commitment to delivering outstanding service. Join us in creating memorable experiences for our customers while developing your skills in a supportive environment!

Job Types: Full-time, Part-time

Pay: $17.20-$20.00 per hour

Work Location: In person