Customer Service Operations (CSO) Clerk

Responsibilities

What You'll Do

As a Customer Service Operations (CSO) Clerk, you'll play a critical role in supporting customer-facing programs, internal operations, and revenue-related processes. This position is highly cross-functional and serves as a key connection point between customer service, operations, and internal stakeholders.

- Provide administrative and operational support across the Customer Service Operations team

- Process and manage customer-related documentation including correspondence, agreements, and records management

- Support billing and invoicing processes, including preparation of one-time invoices and tracking of revenue-related activities

- Assist with rebate processing and customer program support (e.g., Surge, Solar, Electric Line Protection, and upcoming program expansions)

- Maintain and update customer account information in internal systems, ensuring accuracy and data integrity

- Manage and respond to customer service-related requests via phone, email, and internal workflows

- Support coordination of customer projects, outage communications, and service-related activities

- Assist with preparation of reports, spreadsheets, presentations, and customer communications

- Maintain organized records through scanning, indexing, and database updates

- Support large-scale customer communications and outreach efforts (mailings, notifications, program updates)

- Assist with tracking and monitoring service requests, maintenance activities, and operational workflows

- Collaborate with internal teams to support new program launches and process improvements

Why This Role Matters

This role is essential to maintaining operational efficiency, customer satisfaction, and revenue flow across multiple programs. The CSO Clerk ensures that key administrative and customer-facing processes - such as rebate processing, invoicing, and customer data management - are handled accurately and efficiently.

Without this role, delays in customer responses, billing processes, and program execution can occur, directly impacting customer experience and operational performance.

Qualifications

Required:

- High School diploma or equivalent

- Valid driver's license

- Three (3) years of experience in a customer service related position

- Above average clerical skills

- Experience with Excel, Word, Outlook & PowerPoint

Desired:

- Experience/Familiar with Asset Suite, Microstation, Byers, OMS/CAD, iCIS, Cognos, Vision DSM

- Experience/Familiar with Planned Outage Notification (PON) system

Closing Statement

Union: Local 1483

$34.85/hour

At Omaha Public Power District, we're passionate about three things: power, the people who make it, and the people who rely on it.

WE ARE: Where the Light Starts. OPPD is the 12th-largest public power utility in the U.S., serving over 850,000 people across 5,000 square miles and 13 counties.

WE'RE COMMITTED TO: Each other and the people we serve. This commitment drives us. We're dedicated to providing our communities with affordable, reliable, and environmentally sensitive energy services today, tomorrow, and well into the future.

OUR JOB: To provide power with a purpose. We have real impact - on people's lives, on the environment, and on the future of energy. We're always looking for bright, capable people who want an opportunity to lead from where you are, wherever you are, and know that your ideas will be heard. If you want to be a source of real, positive change for the community and the people who live in this region, then working for a company acknowledged for caring about these same things is likely a priority for you as well.

Org Marketing Statement

EOE: Protected Veterans/Disability

How To Apply

Apply online at www.oppd.com on or before 5/14/2026.

Recruiter: Scott Green - smgreen@oppd.com #LI-SG

PLEASE NOTE - Your application has not been submitted unless you have applied for a specific requisition. If you have not chosen a specific opening, your application will remain in 'DRAFT' form and will not be viewed by our Human Capital staff.