Customer Service Manager - Jenbacher Engines

The INNIO Advantage

By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow.

We are helping to meet today’s energy needs with 64 GW of installed capacity and more than 50,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future.

We are looking for a Customer Service Manager for our Jenbacher Engine business in the Houston area.

Role Summary

Responsible for the Aftermarket contracts and ongoing relations with designated customers in an area/ Country, focused on delivering customer satisfaction, meeting contractual obligations and maximising volume and margin for INNIO service offerings.

Knows the customer and contract and acts as the escalation point for all aftermarket issues with the customer, especially with difficult or non-service issues not being addressed through standard routes.

Operates in direct and/or indirect markets leveraging the operational INNIO internal resources or those ones of authorized distributors to deliver customer satisfaction.

Responsibilities

Qualification Requirements