Customer Service Engineer

This is a full-time, preference given to those on-site position in Casper, Wyoming

About Us:

At Flowstate Technologies, we’re not just building software — we’re transforming how the energy industry works. With cutting-edge digital tools, real-time data, and a passion for solving complex problems, we help oil and gas companies operate smarter, safer, and more efficiently.

Here, your ideas move fast, your work has impact, and your team has your back. Whether you're coding, designing, or collaborating with clients, you'll be part of a forward-thinking crew that's redefining energy tech—one smart solution at a time.

Why You'll Love Working Here:

We don’t just offer jobs—we offer a future. As part of the True companies family, you'll enjoy a generous, well-rounded benefits package designed to support your life in and out of work. Benefits include competitive health coverage, dental/vision insurance, up to 4 weeks of vacation, sick leave, paid holidays, 401(k) with employer match, company-paid life and disability insurance, profit sharing, tuition reimbursement, and more. We believe in rewarding hard work and supporting your future.

We take care of our people—because we know they’re the heart of everything we do.

What You'll Do:

- Onboard and Support Customers: Lead the successful adoption, implementation, and optimization of Flowstate’s core software across diverse client environments. Identifying implementation optimization opportunities and gaps.

- Optimize System Performance: Analyze live customer operating data, dashboards, and alarm metrics to recommend parameter tuning or workflow changes that maximize leak-detection performance and reliability.

- Technical Liaison: Translate customer requirements into actionable support tickets for software development and solution implementation teams; track issue resolution and communicate status back to stakeholders.

- Health Monitoring & Reporting: Build recurring performance reports (sensitivity, false-alarm rate, uptime) and present findings during regular customer KPI reviews.

- Train End Users: Deliver user training so customers can operate the Flowstate platform confidently.

- Process & Roadmap Development: Document repeatable implementation playbooks; contribute to decision-driven roadmaps that align product feature rollouts with client value and company goals.

- Customer Advocacy: Champion the “voice of the customer” in internal planning, helping to prioritize features that drive adoption, retention and customer success.

- Issue Resolution & Support: Troubleshoot data-quality, integration, or alarm-behavior questions via email, video call, or occasional on-site visits; coordinate cross-functional resources as needed.

- Contribute knowledge-based articles, tutorials, other learning content

- Work with customers and internal contacts to facilitate change management.

- Support marketing and sales by providing technical insights into case studies and reference calls.

What We're Looking For:

Required Education, Experience and/or Abilities

- Bachelor’s degree in any discipline (STEM field preferred) or equivalent experience.

- Excellent written and verbal communication skills—able to explain complex technical topics to both engineers and operations staff.

- Demonstrated problem-solving ability with strong analytical and troubleshooting skills.

Preferred Education, Experience and/or Abilities

- 1-3 years in customer success, field engineering, implementation, IIoT, or industrial software products.

- Background in pipeline operations, leak-detection systems, or real-time monitoring solutions.

- Experience with time-series or SCADA/OT data.

Additional Eligibility Qualifications

- English language fluency, verbal and written.

- Acceptable results of a pre-employment background check, credit check and drug/alcohol test.

Flowstate Technologies is an Equal Opportunity Employer - Vets, Disability

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