Customer Service Engineer I

POSITION: Customer Service Engineer I

DEPARTMENT: New Customer Connections

LOCATION: Westwood

RATES OF PAY: $46.26                   

CURRENTLY POSTED HOURS: 7:30am – 4:00pm

SCHEDULE:  M-F

REMARKS:        

This position interacts in a service/technical capacity with customers and their consultants to explain energy use in a range of end use applications.  This position is the primary contact for customers (other than the annually identified strategic accounts) with annual kwh generally of 3.5 million and below.  The service function will apply to all customers without regard to electrical usage.   This position is accountable for the successful delivery of service to assigned customer segments.  Activities require independent initiative, ingenuity, versatility, and judgment in connection with the promotion and development of electric services.

You will be accountable for receiving, resolving or directing resolution of inquiries on existing accounts (i.e. billing amount, date, rate, etc.) for the defined customer segment.

You will be accountable for supporting account executives in the creation, coordination, and work cycle management of work orders for defined customer segments.

MINIMUM QUALIFICATIONS:  You must possess the following minimum qualifications:

1. Bachelor of Science Degree in Engineering from an accredited educational institution.

2. At least Two (2) years of proven experience and working knowledge of electro-technologies and end use applications with a broad range of residential, commercial and industrial customers.

3.  Must possess a valid Driver’s License to operate a motor vehicle with access to a personal vehicle.

4. Customer Focus, Self Control, Results Orientation, Flexibility, and Initiative.

Please submit a resume with your application.

#custajd

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Build trusting relationships

Worker Type:

Regular

Number of Openings

1

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.