AWP Safety

Customer Relations (BILLING) Supervisor

LocationSanta Ana, CA
Job TypeFull-time

About This Job


Company Description

Based in Northeast Ohio, AWP Safety, is a rapidly growing national safety services provider committed to protecting our customers’ people, business, and time. AWP is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas and telecommunications.

AWP Safety has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit to provide extraordinary service for our customers is what has built our company and its national reputation for integrity.


AWP SAFETY CORE VALUES


Ownership, Trust, Teamwork


Job Description

The Customer Relations Supervisor will be responsible for leading the mission of protecting our customers, people, business, and time. This role will manage and assign workloads and oversee customer onboarding, invoicing, and assist with account resolution to ensure timely payments. The Customer Relations Supervisor is responsible for collaboration across all levels to achieve departmental and organizational goals.


RESPONSIBILITIES

Supervise select members of the Customer Relations Team to ensure timely and accurate invoicing and payment within terms
Ensure staff is meeting production goals while remaining compliant with company standards and performing the essential functions of their position
Provide training on systems and processes as requested
Investigate and resolve customer issues
Provide excellent customer service to internal and external customers
Effectively communicate with internal management when necessary to accelerate the billing and collection processes
Monitor and maintain key assigned accounts and resolve day-to-day issues
Conduct performance evaluations for their team according to organization guidelines
Perform other duties and/or special projects as assigned


Qualifications

High School Diploma or GED required; Bachelor's degree preferred
5-7 years accounts receivable experience required
Ability to work in a fast-paced environment and quickly shift priorities
Organized with an intense focus on accuracy and attention to detail
Problem-solving skills and critical thinking skills
Excellent written and verbal communication skills with ability to interact effectively with all levels of management, employees and clients
Proficient with Microsoft Office Products (Excel, Word)
Experience with Microsoft D365 software preferred


Additional Information

Employee must be able to successfully handle the physical demands of this position, which include the following:

Hours of operation are typically 8 a.m.- 5 p.m., M-F
45-hour work week
Primarily sedentary or working at a desk
Occasionally lift and move 10 -25 pounds
While performing duties of this job, the employee is regularly required to talk or hear
Proficient literacy
The employee frequently is required to stand, walk, or reach with hands and arms
75-80k

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Similar Jobs

company-logo

Customer Relations (BILLING) Supervisor

AWP Safety
Job TypeFull-time
 
Santa Ana, CA
4 days ago
company-logo

Billing & Payments Supervisor

Chesapeake Utilities Corporation
Job Typefull_time
 
West Palm Beach, FL
1 day ago
company-logo

Customer Service Supervisor

Cable Pipe & Leak Detection
Job TypeFull-time
Salary
$45760 - $58240
El Cajon, CA
4 days ago
company-logo

Customer Service Supervisor

Home Energy Center
Job TypeFull-time
Salary
$50000 - $80000
Minneapolis, MN
14 days ago
company-logo

Customer Service Supervisor

U.S. Pipe
 
Birmingham, AL
15 days ago
company-logo

Customer Service Supervisor

City of Medford
Job TypeFull-time
Salary
$65467 - $83555
Medford, OR
17 days ago
company-logo

Customer Service Supervisor

Burrtec Waste Industries
Job TypeFull-time
Salary
$69000 - $85000
Azusa, CA
28 days ago
company-logo

Customer Support Supervisor

Freedom Forever
Job TypeFull-time
 
Las Vegas, NV
29 days ago
company-logo

Billing Specialist / Customer Relations Associate

AWP Safety
Job TypeFull-time
 
Honolulu, HI
20 days ago
company-logo

Customer Care Supervisor

Regional Water Authority
Job TypeFull-time
Salary
$83710 - $118853
New Haven, CT
14 days ago
company-logo

Customer Care Supervisor

DCC Propane, LLC
Job TypeFull-time
 
Corinth, MS
15 days ago
company-logo

Supervisor, Customer Service

PacifiCorp
Job TypeFull-time
Salary
$78500 - $101500
Salt Lake City, UT
23 days ago
company-logo

Customer Care Supervisor

Pinnacle Propane, LLC
Job TypeFull-time
 
Albuquerque, NM
27 days ago
SM

Customer Service Representative / Billing Coordinator

Sterling Municipal Light Department
Job TypeFull-time
Salary
$52000 - $64480
Sterling, MA
17 days ago
company-logo

Supervisor, Customer Contact

National Grid
Job TypeFull-time
Salary
$80000 - $94000
Brooklyn, NY
4 days ago
company-logo

Customer Service/Billing Clerk

Environmental Systems, Inc.
Job TypeFull-time
Salary
$45760 - $54080
Taunton, MA
9 days ago
company-logo

BILLING MANAGER

City Light & Power, Inc.
Job TypeFull-time
Salary
$62400 - $72800
Long Beach, CA
15 days ago
company-logo

Billing Manager

Conservice
Job TypeFull-time
Salary
$37440 - $37440
Logan, UT
17 days ago
company-logo

Manager Billing

Arizona Public Service - APS
Job TypeFull-time
 
Phoenix, AZ
27 days ago
company-logo

Manager Billing

Arizona Public Service (APS)
 
Phoenix, AZ
28 days ago

Trending Jobs

company-logo

Assistant General Manager, Navy Yard Electric Utility

Job TypeFull-time
Salary
$108000 - $108000
Philadelphia, Pennsylvania
16 days ago
company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, Pennsylvania
3 months ago
company-logo

Accounts Payable Clerk

Job TypeFull-time
Salary
$65000 - $65000
Dallas, Texas
17 days ago
DM

Apprentice Lineman

Delta Montrose Electric Association
Job TypeFull-time
 
Montrose, CO
21 days ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull-time
 
Houston, Texas
about 1 year ago
company-logo

Apprentice Lineman I

San Patricio Electric Cooperative, Inc.
Job TypeFull-time
 
Sinton, TX
29 days ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, Louisiana
3 months ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull-time
 
Dallas, Texas
about 1 month ago
HM

Lineworker Apprentice I

Henderson Municipal Power & Light
Job TypeFull-time
 
Henderson, KY
25 days ago
company-logo

Division Order Analyst

Job TypeFull-time
 
Dallas, Texas
7 days ago
company-logo

Associate Attorney

Buffalo Biodiesel Inc.
Job TypeFull-time
 
Buffalo, NY
28 days ago
company-logo

Foundry Professionals

Penticton Foundry
Job TypeFull-time
 
British Columbia, Canada
9 days ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull-time
 
Austin, Texas
about 1 month ago
company-logo

Apprentice Lineman

Southern Pine Electric
Job TypeFull-time
 
Brandon, MS
22 days ago
company-logo

Electrical Designer

Dudley Staffing
Job TypeFull-time
Salary
$45 - $60
Canonsburg, Pennsylvania
3 months ago
company-logo

Contracts Administrator

Third Coast
Job TypeFull-time
Salary
$70000 - $85000
Houston, Texas
21 days ago
company-logo

Deckhand

Ballard Marine Construction
Job TypeFull-time
 
Bradenton, FL
11 days ago
company-logo

Residential Helper

Waste Pro
 
Columbus, MS
25 days ago
company-logo

Groundman (Local 659) - Medford, Oregon - #113370

PacifiCorp
Job TypeFull-time
Salary
$73560 - $73560
Medford, OR
24 days ago
PS

Screen Printing Operator

Providence screen printing
Job TypePart-time
Salary
$39520 - $41600
East Providence, RI
16 days ago