Customer & Inside Sales Representative

Job Title: Customer & Inside Sales Representative

Reports to: VP of Sales

Location: San Marcos, Texas

We have one goal: to manufacture quality magnets! We are looking for exceptional individuals who want to learn, build, and lay a foundation for our company for the years to come.

About this role

We are seeking a motivated and customer-focused individual to join our team at Noveon Magnetics, Inc. as a Customer & Inside Sales Representative. This hybrid role combines customer service excellence with inside sales responsibilities. You’ll be the first point of contact for clients and prospective customers, providing support throughout the sales process, managing inquiries, generating quotes, processing orders, and helping maintain strong client relationships across multiple industries including automotive, aerospace, electronics, and more.

What good is a job without great benefits to reward your hard work?

What We Have To Offer:

- Competitive Base

- Medical/Dental/Vision insurance on day 1 of employment

- Health Saving Account (HSA) with Employer contribution

- Employee Assistance Program

- 401(k) retirement plan and match program

- Short Term Disability (Employer Paid)

- Long Term Disability (Employer Paid)

- Paid Time Off (eligible after 90 days of employment)

- Sick Leave (eligible after 90 days of employment)

- Company Paid Holidays

Diversity

At Noveon Magnetics, we believe our diversity makes us who we are, and we strive every day to build a culture where everyone feels welcome.

What You’ll Be Doing:

- Responding to inbound inquiries via phone, email, and web.

- Providing product information and support to prospective and current customers.

- Preparing and follow up on accurate quotes, pricing, and proposals.

- Converting leads to sales and close orders.

- Processing and confirming customer orders using the ERP system.

- Handling returns and product issues with professionalism.

- Maintaining detailed CRM records of interactions, quotes, and order status.

- Supporting the external sales team with lead qualification and account coordination.

- Collaborating with production, engineering, and quality teams to ensure delivery accuracy and timelines.

- Resolving customer issues or escalating issues to appropriate departments when necessary.

We are looking for someone who:

- Holds an associate or bachelor’s degree in business, Engineering, or a related field preferred.

- Has 2+ years of experience in inside sales, customer service, or account management, preferably in a manufacturing or technical environment.

- Can display a strong interpersonal and communication skills (written and verbal).

- Can demonstrate proficiency in Microsoft Office Suite and CRM/ERP systems.

- Is highly organized with the ability to handle multiple priorities.

- Possesses technical aptitude with ability to understand product specs and drawings.

- Has familiarity with magnets or industrial components is a plus.

Physical Requirements:

- Must be able to pass a pre-employment drug screening.

- Able to endure prolonged periods sitting at a desk and working on a computer.

- Must be able to lift/move up to 15 pounds at times.

About Noveon Magnetics

At Noveon Magnetics, we’re reimagining the rare earth magnet industry and changing the way we electrify the world. We’re a fast-growing, diverse team of scientists, engineers, entrepreneurs, and innovators from across the globe united by a shared mission to support the commercialization of our magnet manufacturing technology and forge a new path toward resource efficiency, resource independence and a low-carbon economy.

As the only U.S manufacturer of permanent rare earth magnets essential to a range of technologies that rely on an electric motor-from electric vehicles to medical devices to aerospace and defense systems to clean energy-we’re ushering in an electric future that is 100% Made in America. All our operations, from R&D through production, assembly, and delivery, are conducted out of our state-of-the-art manufacturing center in San Marcos, Texas.

Noveon Magnetics is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.