Customer Care Agent II

Calpine Corporation is America's largest generator of electricity from natural gas and geothermal resources with operations in competitive power markets. Its fleet of 77 power plants in operation represents over 27,000 megawatts of generation capacity. Through wholesale power operations and its retail businesses, Calpine serves customers in 22 states and Canada. Its clean, efficient, modern and flexible fleet uses advanced technologies to generate power in a low-carbon and environmentally responsible manner.

The company was established on the premise that a strong commitment to the environment is inextricably linked to excellence in power generation and corporate responsibility. Since its founding in 1984, Calpine has led the power industry in its unwavering commitment to environmental stewardship. In addition, its renewable geothermal plants use steam generated deep below the earth's surface to produce clean, renewable electricity.

Job Summary (includes but is not limited to the following, other duties may be assigned)

Responsible for the accurate and efficient resolution of customer service issues.

- Answer incoming customer service calls, usually for commercial, GLO or other more complex accounts

- Train new agents on basic CCA responsibilities, answering calls, webchats, processes and procedures

- Provide customer with full resolution to issues or concerns

- Correspond and coordinate with other departments to achieve issue resolution for customer

- Learning a brand at a time.

- May have existing prior energy experience

- All other responsibilities of Customer Care Agent I

o perform job.

o Performs standardized, ongoing duties and tasks with supervision as needed.

o Can multitask across applications and support different books of business and work more independently.

o Routine decisions with minimal supervisor approvals.

o With as need guidance ensures timely and accurate performance of responsibilities for a single trade, group of closely related tasks or functional area.

- Duties and tasks are less standardized and may be more complex.

- Resolves routine questions and problems, and refers more complex issues to higher levels as needed.

- Able to provide creative solutions for unique customer service issues.

- Works under indirect supervision and/or defined parameters.

- Prioritizes basic tasks; priorities typically guided by standard practice

Job Requirements

- HS degree or equivalent certification required.

- Requires 3-4 years’ experience in Retail Electricity, and/or in a customer service capacity.

- Must be willing to work on a rotating schedule

- Must be open to work and travel during emergencies and natural disasters in order to keep customer service operations running smoothly

Additional Calpine Information:

- Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

- Calpine is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to hrrecruitment@calpine.com. Determination on requests for reasonable accommodation are made on case-by-case basis.

Please view Equal Employment Opportunity Posters provided by OFCCP here

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.