Customer Account Coordinator

Job Title: Customer Account Coordinator Department: Sales Location: Bellaire, Texas Reports To: Sales Manager

Employment: Full-Time, Onsite Company: Kronbergs Flags and Flagpoles

About Kronbergs Flags and Flagpoles:

Kronbergs Flags and Flagpoles is a leading supplier of high-quality American-made flags, flagpoles, and custom flags for homes, businesses, government organizations, and institutions. Kronbergs has been in business for over 70 years and is one of largest flag and flagpole suppliers in Texas.

Position Summary:

We are seeking a detail-oriented and customer-focused Customer Account Coordinator to support our Sales Department in handling inbound leads, ensuring exceptional customer experience, and helping to convert inquiries into sales. This role serves as a critical point of contact for prospective and existing customers, coordinating communication, processing orders, and collaborating with the sales team to drive business growth.

Key Responsibilities:

- Respond promptly and professionally to inbound inquiries via phone, email, and web forms.

- Qualify and route leads to appropriate sales reps based on product needs and lead source.

- Assist in preparing quotes, proposals, and sales documentation.

- Maintain accurate records of customer interactions and sales activities in the CRM/ERP system.

- Provide product information and guidance to potential and existing customers.

- Support the sales team with administrative tasks such as data entry, reporting, and scheduling.

- Track lead performance and identify trends to improve lead handling processes.

- Assist with other customer service activities including invoicing, collection and account maintenance.

- Deliver a high standard of service that reflects Kronbergs values and brand reputation.

Qualifications:

- High school diploma or equivalent; associate or bachelor’s degree preferred.

- 2+ years of experience in customer service, sales support, or account coordination.

- Excellent verbal and written communication skills.

- Strong organizational and multitasking abilities.

- Proficient in Microsoft Office Suite and CRM/ERP software (NetSuite experience a plus).

- Customer-first attitude with keen attention to detail and problem-solving skills.

- Ability to work collaboratively in a fast-paced team environment.

What We Offer:

- Competitive compensation.

- Health and wellness benefits.

- 401k with company match.

- Paid time off and holidays.

- Opportunities for growth and advancement.

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Work Location: In person