AltaGas

CSR

CSR
Notice info
LocationPort Huron, MI
Job Typepart time
Salary$46,000-$64,000
On-site
Oil and Gas

About This Job


Job Description

Position Summary:

The CSR, under direct supervision, is responsible for providing effective customer service for all internal and external Company customers by utilizing excellent, in-depth knowledge of Company products and programs as well as team members within the Customer Service Department.

You Will:

Respond timely to customer calls. Provide timely and accurate information to customers.

Process customer requests for assistance, including account transfers, turn-ons, and turn-offs following established Company policies and procedures.
Conduct necessary research to answer customer questions.
Remind customers about special programs. Explain program, coverage, and related costs.
Participate in Company training as required.


You Have:

High School Diploma/GED required
0-2 Years of related work experience required
Excellent written, oral, and listening skills.
Excellent organizational skills with the ability to confidentially process and maintain data.
Good working knowledge of various personal computer business software applications presently used by the Company. Ability to learn new systems or software packages as necessary.
Must maintain a positive work atmosphere through effective interactions and communications with co-workers, customers and management.

We offer a competitive salary range of $46,000 to $64,000 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.

The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply


Why work at AltaGas?

AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provides affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.

We deliver affordable natural gas to approximately 1.7 million customers’ homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.


To learn more about our mission:


https://youtu.be/k1mrKDdsYW8?si=y1k3NOyHxgf4emdL

For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.

For U.S. hires: WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.

U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.

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