Endurance Lift Solutions

CSR

Big Spring, TX

On-site

Oil and Gas

About This Job

Description:

SUMMARY OF ESSENTIAL FUNCTIONS:

The purpose of this job is to expedite orders to cash by reviewing and entering sales orders, responding to customer inquiries in a knowledgeable and timely manner, and maintaining department records and files.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

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Receive, review, and enter sales orders based on customer purchase orders.

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Provide information to customers in regard to the delivery, pricing and status of their orders.

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Make amendments to the orders based on the information attained from other departments and assure the information has been made available to the customer.

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Compose correspondence on a variety of subjects to respond to customer inquiries, complaints or quotations following procedures and approved practices.

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Answer inquiries by telephone, email, or facsimile on a variety of subjects.

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Maintain filing records of customer’s purchase orders, along with any documentation regarding the communication of the status and pricing of the orders.

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Communicate to the planning personnel of any urgent matter or issues regarding customer orders; expediting when needed, sales orders to ship to the customer as per their request, obtaining information from the planners, master schedulers, and production plant.

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Inform the sales team about customer inquiries and issues that may need the attention of the marketing group.

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Prepare sales orders reports and advise management of the problems or issues pertaining Customers. Follow up on past due orders and report to management of the status.

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Compile information for quotations on basic, routine orders.

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Maintain record of all contracts pertaining to the Customer Service Representative accounts, meeting ISO guidelines.

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Use Pump Tracking System (applicable to Pump Shops) for inventory control, part history tracking and analysis reporting.

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Prepare and mail invoices to customer (duties vary depending on location).

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Utilize EIP System to submit electronic invoices to customer (duties vary depending on location).

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Ensure the protection of company confidential information.

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Comply with and ensure department compliance with Company health, safety, and environmental policies.

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Comply with all applicable U.S. export control and security regulations.

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Other duties as required.

Requirements:

EHS REQUIREMENTS:

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Complete all work in a safe manner and follow all safety requirements consistent with supporting the company’s TRIR goals

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Follow all environmental requirements consistent with supporting the company’s environmental performance goals

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Complete, and actively participate in all the company’s safety training requirements

POSITION REQUIREMENTS:

Education/Training: Associates Degree or the equivalent; or High School diploma or General Education Degree (GED) plus 1 year of Customer Service experience.

Experience: 3 year of customer service and materials experience preferred.

Knowledge/Skills: Must be PC literate (Microsoft Excel, Word, and Email). Must have excellent interpersonal and communication skills.

PHYSICAL/MENTAL REQUIREMENTS:

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Must be able to sit for extend periods of time; a minimum of 2 hours.

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Must be able to maneuver to all areas of the office.

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Must be able to lift up and carry up to 20 pounds.

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Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area.

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Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, facsimile machine, and photo copier.

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Must be able to work at a fast pace.

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Must be able to simultaneously manage several objectives, and reassign priorities.

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Must be able to tolerate changing priorities, and complete assignments despite frequent interruptions.

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Must be able to read, write, speak and understand English.

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Must be able to respond to visual and aural cues.

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Must be able to drive an automobile.

WORK ENVIRONMENT:

Work environment is typically considered in an office environment located on-site, within an ELS location during normal or extended business hours. Work environment may also include customer site & meeting venues, or to other location as required.