Sinclaire Home Services

Customer Service Representative (CSR)

Customer Service Representative (CSR)
Notice info
LocationWalpole, MA
Job Typefull time
On-site
Oil and Gas

About This Job

Customer Service Representative (CSR) – Home Services | HVAC, Plumbing, Electrical, Heating Oil

📍

Location:

Walpole, MA

💲

Compensation: Competitive hourly wage + benefits

🕒

Schedule:

Full-time

About Us:

At

Sinclaire Home Services,

we’re proud to be a leading provider of HVAC, Plumbing, Electrical, and Heating Oil services. We believe in delivering a

5-star experience

and fostering a workplace built on

positivity, respect, teamwork, strong work ethic, and growth

. We’re looking for a motivated and personable

Customer Service Representative (CSR)

to join our growing team and help us continue to deliver exceptional service to every customer, every time.

What You’ll Do:

As a CSR, your primary role will be to

convert incoming calls into booked service appointments

and do whatever it takes to

promote customer satisfaction

. You'll play a vital role in maintaining our reputation and ensuring customers feel confident in choosing us for their home service needs.

Key Responsibilities:

Book and schedule service appointments across our HVAC, Plumbing, Electrical, and Heating Oil departments
Deliver call scripts with a natural, engaging, and friendly tone
Respond to customer inquiries, resolve issues, and promote our brand positively
Build rapport with customers to encourage repeat business and referrals
Maintain and update customer records with accurate, complete information
Adhere to company protocols for handling and resolving customer concerns quickly and favorably
Participate in training and coaching to improve performance and outbound call conversion
Work closely with team members to ensure seamless service delivery

What We’re Looking For – Competencies for Success:

A proven track record in customer service
Strong phone presence and written communication skills
Tech-savvy: proficient with phone systems, typing, and CRM/database use
Highly organized with strong follow-through and attention to detail
Ability to build trust and show empathy in customer interactions
Comfortable in a fast-paced, team-oriented, goal-driven environment
Motivated, flexible, and consistently brings a positive attitude
A team player who also takes pride in individual performance

What We Offer:

🌟 Competitive hourly pay

🌟 Health, dental, and vision insurance

🌟 Retirement Plan with company match

🌟 Paid time off and holidays

🌟 Ongoing training and support

🌟 A fun, respectful, and team-first workplace culture

Ready to Join a Team That Values You?

If you’re driven to help others, take pride in your work, and want to be part of a company that supports your growth,

we want to hear from you

!

Apply Today!

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