CSR - Customer Service Representative
CSR - Customer Service Representative
Houston, TX
full timeOn-site
Oil and Gas
About This Job
Customer Service Representative
Department: Sales
About Us
Rapid Turn Laser & Machine, established in 2012, is a customer-focused subcontract cutting service that delivers high-quality flat and bent metal components and structural sections across the U.S. We are dedicated to providing reliable and precise laser cutting services with a strong emphasis on quality and customer satisfaction.
Position Summary
We are seeking a detail-oriented and motivated Customer Service Representative to join our Sales team. This individual will serve as a primary point of contact for our customers, providing support from quote to delivery. The ideal candidate will be proactive, organized, and skilled in both customer service and sales support within a manufacturing or industrial environment.
Key Responsibilities
•
Process customer orders via phone, email, and system portals.
•
Prepare and submit quotes based on customer drawings/specifications.
•
Negotiate pricing and delivery terms within established company guidelines.
•
Address and resolve customer concerns such as delays, product discrepancies, or damages in a professional manner.
•
Provide accurate and timely responses to inquiries regarding quotes, lead times, order status, and technical product information.
•
Maintain complete and up-to-date customer records including sales tax certificates and shipping information etc.
•
Coordinate with production, shipping, and quality control teams to ensure timely order fulfillment.
•
Foster and maintain strong relationships with existing customer accounts.
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Understand basic sheet metal materials (e.g., stainless steel, aluminum) and fabrication processes (e.g., laser cutting, bending, welding) is a plus.
Qualifications & Skills
•
Proficiency in QuickBooks (required).
•
Bilingual (English/Spanish) is a plus.
•
Proficient in Microsoft Office applications (Word, Excel, Outlook).
•
Ability to read and interpret basic technical drawings or blueprints (preferred).
•
Familiarity with manufacturing processes and lead times (preferred).
•
Excellent verbal and written communication skills.
•
Strong data entry and organizational skills.
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Ability to manage time effectively and prioritize tasks in a fast-paced environment.
•
Team-oriented with a high level of professionalism and customer service.
Working Conditions
•
Full-time, on-site position.
•
Standard business hours Mon-Fri 8am-5pm with occasional overtime based on workload.
•
Will provide training.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
•
401(k)
•
401(k) matching
•
Health insurance
Shift:
•Day shift
Day shift
Work Location: In person
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