COO Assistant

COMPANY OVERVIEW

ARCO, A COMMUNITY RESOURCE is a nonprofit United Way agency dedicated to providing support and services for adults with intellectual and developmental disabilities (I/DD) and their families throughout northeast Louisiana since 1954. Our mission is to empower individuals with I/DD to lead fulfilling and independent lives through our supported living services, vocational services, and community ventures services. We recognize our participants can learn and enjoy growing their skills and knowledge. When provided the correct supports in their overall day-to-day needs, functions, and activities they can live their lives as full community citizens and with fully vested rights.

QUALIFICATIONS

- Ability to manage multiple, complex tasks and activities

- Ability to evaluate and prioritize workload

- Possess exceptional organizational skills

- Ability to follow specific procedures

- Highly developed computer skills especially use of Outlook and Excel.

- Above-average communication skills both in terms of writing and speaking with people

- Ability to convey a positive and professional image.

- Meet the Core Standards of agency

ESSENTIAL FUNCTIONS

- Uphold and demonstrate ARCO’s mission, values, and service philosophy

- Analyze information and apply sound judgment to administrative and operational tasks

- Utilize Microsoft Office applications to create and maintain documents, spreadsheets, databases, and reports

- Communicate effectively, both verbally and in writing, to interpret guidelines and complete required documentation

- Monitor and comply with regulatory and funding requirements

- Coordinate information from multiple sources to ensure accurate and timely billing

- Organize, maintain, and properly dispose of electronic and paper records in accordance with legal and agency standards

- Use tablets and digital systems proficiently to support data entry, reporting, and communication

- Communicate complex information clearly and professionally with staff and stakeholders

JOB SUMMARY

This assistant aids the COO to perform or oversee actual functions of assuring that the internal workings related to service plans, billing, DOTD data entry and record management are efficient, accurate, and compliant with government and agency standards. This assistant provides back-up in the management of the direct support programs, including transportation, as needed due to absence of personnel, and participates as a team member regarding administrative or direct support concerns.

To assist the Billing Department, Plan Coordination, Transportation Department, and Human Resources Department with multiple clerical duties, this employee performs the duties of filing and retrieving, coping, and similar clerical supports for the different departments. Employees will assure safe retention of records and follow agency policy regarding distribution and destruction. This will include the use of customized software for data entry, database, and spreadsheet creation and/or maintenance, typing, filing, and use of general office equipment.

*NOTE: As you begin this process, please know that only applications which are filled out completely and accurately will be considered.

(A full Job Description and list of Essential Functions are available at ARCO's Human Resource Department, 3101 Mercedes Dr, Monroe, LA.)