Superior Ready Mix is a construction materials business and an affiliate of Vulcan Materials Company, the nation’s largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete. When you join Vulcan, it’s more than starting an exciting career – you get to make a difference for millions of people across the country every day.
Job Summary
We are seeking a highly motivated and detail-oriented individual to join our team as a Concrete Order Taker. In this role, you will be responsible for receiving and processing orders for concrete products from customers and ensuring timely and accurate delivery.
Key Responsibilities
•Answer phone calls and emails from customers requesting concrete orders
•Enter customer orders into our computer system accurately and in a timely manner
•Coordinate with the dispatch team to schedule deliveries and ensure that the orders are dispatched to the correct location
•Communicate with customers regarding order status, delivery times, and any changes to the order
•Resolve customer complaints and issues related to their orders
•Maintain accurate records of customer orders, delivery schedules, and other relevant information
•Work collaboratively with other team members to ensure customer satisfaction and efficient order processing
Requirements
•High school diploma or equivalent
•Previous experience in a customer service or order taking role preferred
•Excellent communication and customer service skills
•Ability to multitask and work in a fast-paced environment
•Strong attention to detail and accuracy in data entry
•Proficiency in using computer systems and software, including Microsoft Office, DigitalFleet, Integra and order processing systems
•Willingness to work flexible hours and occasional weekends
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
Schedule:
Experience:
•Customer Service: 2 years (Preferred)
Language:
Ability to Commute:
•Escondido, CA 92029 (Required)
Work Location: In person