Call Taker/Dispatcher

```Duties```

- Answer incoming emergency and non-emergency calls in a professional and timely manner

- Gather essential information from callers to determine the nature of the call

- Dispatch appropriate personnel or resources based on the information provided

- Provide phone triage and offer guidance to callers in emergency situations

- Analyze situations and make quick decisions to ensure appropriate response

- Maintain accurate and detailed records of all calls and actions taken

- Use GPS and mapping tools to provide accurate location information to responders

```Experience```

- Previous experience in a call center or similar environment preferred

- Familiarity with law enforcement or medical terminology is a plus

- Ability to type quickly and accurately while speaking with callers

- Excellent phone etiquette and strong communication skills

- Conflict management skills to handle difficult or emotional callers

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $16.00 - $22.75 per hour

Benefits:

Schedule:

Ability to Commute:

Ability to Relocate:

Work Location: In person