Collections Supervisor

Job Title: Collections Supervisor Work Place Flexibility: Onsite Legal Entity: Entergy Services, LLC JOB SUMMARY/PURPOSE

Responsible for managing all activities related to Entergy’s Credit & Collections processes. Provide hiring, training, and supervision of staff. Serve as conduit of communication between department, staff, OPCOs, and senior M2C leadership. Identify and implement initiatives to reduce cost, drive efficiencies, manage energy and miscellaneous receivables arrears for all OPCOs, and add new value to achieve Entergy’s strategic initiatives.

JOB DUTIES/RESPONSIBILITIES

+ Timely placement of accounts with collection agency partners and/or attorneys. Analyze process to maximize returns and customer experience + Vendor selection, relationships, contracts, and invoicing + Open account securitization including making recommendations on Deposit, LOC, Surety, credit insurance amounts. Negotiating with customers when necessary. + Bankruptcy process including preference action and post-bankruptcy securitization + Arrears Management including payment arrangements, dispute resolution, Customer AP portal entries, etc. + Resolve escalated customer complaints that require high level review; ensure all customers impacted by any identified gaps are remediated by developing ongoing strategy and proactively communicating to impacted groups + Dunning, Disconnect, and Write-off process including ways to reduce disconnects while maintaining first quartile bad debt performance + Ensure compliance with Credit related regulatory rules and regulations, SOX compliance and other Credit & Collection processes; Stay abreast of regulatory or political changes that may impact Entergy policy decision

+ Identify and assist with initiatives/projects that improve credit and collection accuracy and exceptions management cycle times by streamlining data collection and processes + Manage and interface with technical support resources to facilitate resolution and prioritize tickets on system breaks, enhancements, upgrades, etc. Develop controls to ensure the technical solutions are functioning as designed. + Work with BOT development teams to ensure efficacy of existing BOTs as well as development of new BOTs where applicable for time savings and efficiency

MINIMUM REQUIREMENTS Minimum education required of the position

Minimum experience required of the position:

+ 5+ years of Customer Service/Credit Collection Experience + 10+ years relevant overall work experience, plus project management and successful continuous improvement experience

Minimum knowledge, skills, and abilities required of the position* Proficiency of Power BI, SAP, and Microsoft Office: Word, Excel, and PowerPoint and ability to adapt to working with Entergy’s various applications

Any certificates, licenses, etc., required for the position

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Primary Location: Louisiana-Jefferson Louisiana : Jefferson

Job Function: All Other Jobs

FLSA Status: Professional

Relocation Option: No Relocation Offered

Union description/code: NON BARGAINING UNIT

Number of Openings: 1

Req ID: 118786

Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated. Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request. Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties. Equal Opportunity

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.