Christensen, Inc.

Collections Analyst

Richland, WA

$45,760-$58,240

About This Job

SCOPE:

We are looking for a meticulous and results-driven Analyst to join our team. The Collections/Cash Analyst will be responsible for collections for the Fleet Card division, as well as accurately posting and reconciling incoming payments to customer accounts. This role requires strong collection skills, attention to detail, proficiency in financial software, and the ability to work effectively with other departments to resolve discrepancies.

SIGNIFICANT ACTIVITIES & DELIVERABLES

Key Responsibilities:

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Collections: Communicates with the customer via phone, email, text, and mail in efforts to collect on past due accounts receivables

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Investigates, researches, negotiates, and resolves customer queries and payment discrepancies

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Monitor customers on hold or over their credit limit and release orders for these customers, as necessary

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Cash Posting: Accurately post incoming payments (checks, ACH, wire transfers, credit card payments) to customer accounts

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Apply payments to invoices and ensure proper allocation of funds. Process refunds and adjustments, as necessary

Reconciliation:

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Perform daily reconciliation of bank statements to the cash receipts ledger

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Identify and resolve discrepancies between bank records and the company's accounting system

Accounts Receivable Support:

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Update and submit weekly aging and problem customer report to Credit team

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Submit customers to NACM for collections as necessary and write off balances deemed uncollectible

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Set up new accounts or modify/close existing accounts as necessary

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Assist with managing the accounts receivable ledger and ensure all payments are accounted for and properly posted

Customer Service:

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Respond to inquiries from customers and internal departments regarding invoice requests, payment postings and account statuses

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Investigate and resolve issues related to misapplied payments or discrepancies

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Process Improvement:

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Documentation and Reporting:

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Maintain accurate records of all cash postings and reconciliations

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Prepare reports on cash posting activities and present findings to management

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Ensure compliance with company policies and regulatory requirements

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To perform other duties assigned within scope of practice

LEADERSHIP & TEAM REACH

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Understand and live our Core Values

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Work as a part of the Treasury team, ensuring internal and external customer needs are always managed with an emphasis on customer service

SKILLS & QUALIFICATIONS

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Proficiency in Microsoft Excel and financial management software (e.g., SAP, Oracle)

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Excellent analytical and problem-solving skills

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Strong attention to detail and organizational skills

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Effective communication and interpersonal skills

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Customer service oriented

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Ability to work independently and as part of a team

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This position utilizes computerized accounting software programs (DM2, Salesforce, SharePoint, Excel, Word) to perform duties and responsibilities

PHYSICAL & MENTAL DEMANDS

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Operates in a professional office environment.

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Regularly required to stand, walk, sit for long periods of time, talk, and hear.

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Repeating motions that may include the wrists, hands and/or fingers, with the ability to reach with hands and arms.

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This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

COMPANY OFFERED BENEFITS

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As Christensen continues to fuel exponential growth, we pursue to offer a diverse portfolio of benefits coupled with our compensation and bonus incentive programs. A few elements of our benefit programs include:

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Health Insurance Benefits:

+ Medical, Dental, Vision, plus Ancillary Plans. + Flexible Spending Accounts for Health and Dependent Care, and Health Savings Accounts. + Company provided long term disability and up to $50,000 of life insurance.

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401(k) plan with a generous company contribution.

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Paid time off in addition to 7 company paid holidays.

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Parental Leave Program.

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Employee Assistance Program.

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Employee Recognition Program.

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Employee Referral Bonus Program.

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