Toho Water Authority

Collections Specialist - All Levels

Kissimmee, FL

full_time

$41,600-$68,640

About This Job

General Description

Salary:

Collections Specialist I: $20.26 - $25.32 Hourly

Collections Specialist II: $21.68 - $27.09 Hourly

Senior Collections Specialist: $24.82 - $33.08 Hourly

Under limited supervision, the Collections Specialist I performs a range of routine to complex collections duties. Performs as the Authority's internal debt collections agent. Responsible for activities and functions to recover and collect billing debt for open accounts and closed accounts prior to them being transitioned to external collection agencies. Reports directly to the Billing/Collections Supervisor.

Essential Functions

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Review delinquency reports, payment and credit history to determine appropriate collection action for each delinquent account, i.e. phone calls, faxes, emails, physical notices or discontinuation of service.

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Analyze status of the account, the billing cycles and due dates to determine timeliness of proposed payment schedules. Initiate collection calls regarding payment arrangements, scheduled notices and impending shut off actions for non-payment or for dishonored checks and relate the urgent nature of the delinquency to the customer while remaining professional and courteous. Analyst will review any unusual payment arrangements with a goal of obtaining payment in full before the next billing due date. Monitor payment arrangements to assure payment in full or discontinuance of service and initiate calls to customers to remind, reiterate or report termination of arrangements.

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Determine debt liability on disputed bills using all available sources of information. Determine field collection activities, but not limited to, tampering, NSF, broken arrangements, disconnects, and reconnects. Analyst will assess and post proper fees in response to these activities.

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Research payment history special handling history, third party guarantors and deposit requirements as requested by customer or in response to the reviewing and monitoring of various reports. Reviews monthly aging reports. Audits pre-write off reports, recommends and acts to transition unsuccessful internal debt collection to external collections agencies in a designated period of time.

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Calculate rates (and explain charges) per Board policy and input any adjustments as needed.

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Tracks and accurately documents all collections efforts and results.

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Responsible for transferring bad debt to active accounts.

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Process bankruptcies ensuring all legal related documents are obtained and completed in accordance with Toho Water Authority policies and procedures. Will also attend and participate in training classes, keeping current on updated and proper handling procedures.

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Treats all co-workers and customer with respect. Foster teamwork by trusting and supporting each other while encouraging collaboration at all levels of the organization. Embrace diversity and demonstrate the ability to work together.

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Exhibit commitment to personal and company wide goals.

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Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and effective manner.

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Performs all other duties as assigned.

Minimum Qualifications

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A minimum of a high school diploma or GED issued from an approved GED Administrator.

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Minimum of one-year relevant experience.

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Must possess and maintain a valid State of Florida Class E Driver's License.

Physical Demands

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and bend, kneel, squat, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORKING CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Environmental factors include indoor, flat surface, noise, sitting with occasionally walking and standing.

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