AR Collections Specialist

Are you ready to be part of a dynamic and dedicated team? Pinnacle Propane, a leading propane distribution business operating in nine US states, is looking for an enthusiastic AR Collections Specialist to join our team. At Pinnacle Propane, we are committed to providing exceptional service to our customers and employees.

Why Join Pinnacle Propane?

At Pinnacle Propane, we value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you'll enjoy:

- Great Benefits: Including medical, vision, dental insurances, amongst others.

- Life Insurance: Financial protection for you and your family.

- Community Volunteering Day: A paid day off to give back to the community and make a difference.

- Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.

- Retirement Savings Plan: Employer contributions to help you save for the future.

Job Summary:

This position requires a self-motivated, dependable and highly organized individual who possesses good written and oral communication skills. The ideal candidate should be able to work with minimal supervision with the ability to multi-task and maintain attention to detail. They will be responsible for the successful coordination of collection functions, as well as the client relationship management for our major accounts with multiple locations. Dealing with centralized and decentralized offices. Develop and maintain consistent communication with customers and sales teams regarding accounts.

Essential Job Functions:

- Manages assigned portfolio of commercial and residential customers, handling verbal and written communication directly with the customers and sales teams.

- Improve collection efforts to reduce aging balances.

- Researches and analyzes accounts prior to initiating contact, examines historical data, evaluates past collection efforts on past due balances to be worked to resolution.

- Contacts customer to establish reason for past due balances, makes payment arrangements to bring accounts current, follows up to ensure obligation satisfied.

- Prepares account reconciliations; compile data and submits supporting documentation for Adjustments/GL entries to resolve outstanding issues and disputes.

- 3rd party billing of invoices into customer online portal

- Responsible for collections, negotiations and reconciliation of major and special billing commercial accounts.

- Partners with the team and management by quickly bringing issues to their attention, working to understand the root cause and offering potential solutions.

- Responsible for month-end closing activity as required.

- Assist in other A/R functions and special projects as time and workload permits.

- Other duties as assigned or required.

Qualifications:

- Minimum of 5 years of experience in Accounts Receivable Collections Analyst position.

- Knowledge of working in large CRM data base such as Oracle or SAP required.

- Receivable experience handling major customers, commercial and residential working with centralized and decentralized offices.

- Solid account reconciliation and analytical skills.

- Excellent communication skills with a professional approach, detail oriented, proactive.

- Able to work under pressure, meet changing deadlines, and maintain orderly files and demonstrate good judgment.

- Strong written, oral communication, interpersonal, and organizational skills.

- Intermediate level Word and Excel with current VLOOKUP’s, filters.

- Degree in Accounting is preferred, but not required. 2-4 years of general accounting experience or an equivalent combination of education and experience enough to successfully perform the essential duties of the job as listed above

- Strong time-management and organizational skills.

- Must have accounting and GL knowledge.

- Candidate must be customer service oriented and have a willingness to learn

- Ability to work independently and as part of a team

- Able to work under pressure, meet deadlines and maintain orderly files.

- Extended working hours may be required as directed by business needs.

Physical & Mental Requirements: (check all that apply)

Ability to lift to 50 pounds

Ability to push or pull heavy objects using up to 50 pounds of force

Ability to sit for extended periods of time

Ability to stand for extended periods of time

Ability to use fine motor skills to operate office equipment and/or machinery

Ability to properly drive and operate a company vehicle

Ability to receive and comprehend instructions verbally and/or in writing

Ability to use logical reasoning for simple and complex problem solving

EEO Statement

Pinnacle Propane, LLC is dedicated to employing and maintaining a diverse team. We take pride in being an Equal Opportunity Employer, ensuring decisions are made irrespective of race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristics safeguarded by state or federal law.

Pinnacle Propane, LLC complies with the laws and regulations set forth in the EEO is The Law poster.

Additionally, Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email recruting@pinnaclepropane.com.

Pinnacle Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane’s careers website, please reach out to us at recruting@pinnaclepropane.com so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.

Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by third-party agencies will be considered property of Pinnacle Propane, and we will not be responsible for any fees associated with such submissions.