Collections Analyst

Description Position Title:

Collections Analyst

Location:

Minot, ND

Salary Details:

$50,000 - $75,000 annually (DOE)

Position Summary:

Reporting into the Collections Supervisor, the Collections Analyst is accountable for managing outstanding accounts receivables, ensuring timely payment of invoices, and resolving customer disputes. The collections analyst will play a pivotal role in executing Parkland’s collections strategies and educating and aligning customers payment behavior. You will work closely with internal clients to maintain positive relationships, while ensuring compliance with company policies and regulations.

Key Responsibilities:

- Monitor and manage an accounts receivable portfolio to ensure timely collection of outstanding balances.

- Contact customers by phone, email, or mail to follow up on overdue payments.

- Review daily credit limits and take appropriate actions for overlimit customers.

- Research and resolve billing discrepancies, disputes, and payment issues.

- Prepare and send collection notices and reminders.

- React with an appropriate level of urgency in the negotiation of payment arrangement within the authority level and make decisions on held orders, while maintaining a standardized collection process.

- Organize daily work activities and attend to various tasks based on priority.

- Collaborate with the finance team to maintain accurate account statuses.

- Maintain accurate and detailed records of customer communication.

- Prepare regular reports on collection activity, aging accounts, and outstanding balances.

- Escalate accounts to senior management, legal or third-party partners when necessary and follow-up where necessary to provide additional account details or obtain status update

- Assist with month-end and year-end financial reporting as required.

- Provide excellent customer service while maintaining professional communication

Qualifications and Skills:

- Bachelor’s degree in Finance, Accounting, Business, or related field (preferred).

- Minimum of 5 years of experience in collections or accounts receivable.

- Experience with dispute resolutions, reconciliations and root cause analysis.

- Strong understanding of accounting principles and financial terminology.

- Excellent communication and negotiation skills.

- Ability to manage multiple accounts and prioritize tasks effectively.

- Proficient in Microsoft Excel and experience with accounting software.

- Strong attention to detail and problem-solving skills.

- Ability to work independently and as part of a team.

- Knowledge of collection laws and regulations (preferred).

We Offer:

- Medical with a great wellness program that includes up to $1000 per year in HSA contributions, Dental, Vision, Company paid life insurance, LTD, STD;

- 401k with generous company match;

- Paid time off;

- Paid maternity/paternity leave

- Tuition Reimbursement

- Referral Program

- Great working environment!

We thank all candidates in advance for their interest, however only those being considered will be contacted.

At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America. We power a growing family of locally known brands including Hart’s, Superpumper, KB Express, ConoMart Super Stores, and more!

We recognize that diversity gives us an edge and inclusion propels us forward. We’re also a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster. As such, we welcome talented individuals that have a variety of perspectives, backgrounds, and industry experience who will contribute to the success of our One Parkland team.

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals.

Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.